How can a retail bank transform its workplace?

Avanade helps banks transform in three ways:

  1. Modernize your infrastructure
  2. Motivate your people
  3. Move to Future-Ready

Modernize your infrastructure
3 in 4 believe existing IT systems are no longer fit to address emerging digital business requirements1. Consumers want an experience that is seamless and smooth. Regulations are changing all the time. Banks are under increasing pressure to improve their cost-income ratio. IT modernization is the only way to achieve real digital transformation. Learn more.

1 Avanade research, 2017: ‘IT modernization is critical to digital transformation’

Motivate your people
Banks want to differentiate around the customer journey. Transforming the workplace is the way to do it. Our approach enables employees to offer a better banking experience through modernized platforms, a reimagined banking culture and optimized operations. This is what workplace experience (WX) is all about. According to MIT CISR, those banks that get it right double customer satisfaction and innovation while increasing profit by 25%.2 Learn more.

2 MIT CISR: ‘Building business value with employee experience’, Kristine Dery and Ina M. Sebastian, MIT Sloan Center of Information Systems Research (CISR), Research Briefing, Volume XVII, Number 6, June 2017.

Move to Future-Ready
Future-ready banks expect digital transformation to yield 17% ROI3. But it’s hard to transform your bank, even if the prize is clear. How do you become future-ready? Join up EX/CX, drive cost reduction through intelligent automation and develop an innovator’s mindset. Such banks can not only adapt quickly to disruption, they can lead, forcing competitors to adapt to them. Learn more.

3 Avanade research, 2019

“(Avanade doesn’t) just bring technology expertise. They bring a level of business acumen that really helps us come up with the right solution for the client. We can now focus on what matters. One employee said, ‘We’ve come from the Ice Age to the USS Enterprise’."

Paul Mason CIO, CMHC

To learn more, read our Point of View on WX for retail banks.


How banks can find the right route to become future ready

The four digital pathways banks can take to master modernization.


Why traditional banks risk becoming invisible in consumer markets

Technology and innovation is changing the banking landscape. How do banks need to response to stay relevant?


Future-ready banks: Are you in the 12%?

Only 12% of banks are genuinely committed to digital transformation. Peter Barrett lays out the research on becoming a future ready bank.


Big tech and banks: It’s getting serious

Peter Barrett highlights an increasing trend on big tech companies moving into the financial services sector.

“Working together in an agile way and creating flat hierarchies requires a different culture and new policies. So, our focus was not only the new technology, but also change management. [Avanade has] a lot of experience in the field of change management and the requisite practical knowledge for the implementation."

Wolfgang Hausner Senior Project Manager, Raiffeisen Bank International

Our banking expertise: Top banks rely on us

Avanade is a joint venture between Microsoft and Accenture. Our experts have deep knowledge about the complexities of the banking industry, and they know how to deploy digital technology to transform banks’ operations.

That’s why Avanade works with many of the world’s most successful banks. We’ve helped over 300 financial services firms worldwide, including seven of the top 10 largest banks.

Future Ready. Now. Banking Point of View

How to adapt quickly to new market forces and new competitors to become Future Ready. Now.

Redefine the retail banking workplace

Delivering a better retail banking experience is the way to differentiate. Transforming the workplace is how to do it.

Out of the dark, not out of the blue

Remove the burden of legacy banking systems and embrace the potential of modernized IT.

QBE is transforming its digital customer experience with Avanade and Accenture

Avanade helped create a new QBE website on the Sitecore platform, operating on Microsoft Azure.

Cattolica Assicurazioni gains a 360-degree view of customers with integrated CRM platform

Avanade experts helped Cattolica Assicurazioni migrate all legacy CRM systems onto a consolidated, on-premise version of Microsoft Dynamics 365.

SpareBank 1 sees sales double

A new CRM platform enables a “One Bank, One Customer” vision.

The Avanade Agile Advisor Platform

Put powerful investment-analytics capabilities in the hands of your advisors.

Digital Marketing

Create innovative brand experiences that entice new customers and build loyalty.


Transforming businesses into digital enterprises, whatever the industry.

Contact Avanade

Next steps

Find out how we can help your bank undergo digital transformation.

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