In an age of unprecedented global upheaval, people are depending on their local governments to keep them safe, supported and happy. Public service transformation had lagged behind the private sector, but digitalization has become essential to maintaining core public services. This shift brings with it an opportunity for government to improve its citizen services for the better; building confidence and skills in digital, while also maintaining public trust.
INFOGRAPHIC
Public expectations are driving a new digital age for government
There are opportunities to unlock through harnessing culture, process and technology.