Intelligent business applications 

Elevate customer engagement, service and business operations with Microsoft Dynamics 365 ERP, CRM and our award-winning Microsoft expertise.

Accelerate your business transformation 

Transforming industry with business applications 

We offer strategic advice and technology solutions that span sales and marketing, intelligent customer service, connected field service, customer insights, modern finance and operations, and supply chain and ecommerce.

Avanade’s Intelligent Enterprise Solutions programs fuse products, assets and knowledge to create industry-specific and cross-industry configurations developed using Microsoft Dynamics 365.

Dynamics 365 unifies traditional CRM and ERP to create integrated business applications that empower employees to deliver consistent, personalized experiences from acquisition through to sales, fulfillment and service.


Dynamics 365 – intelligent business applications

Finance and operations – ERP 

Drive operational efficiency, agility and intelligence

To keep pace with global change and disruption, organizations must embed agility and intelligence with a finance and operations or Enterprise Resource Planning (ERP) system that enables resilience, innovation and digital transformation.

A cloud ERP like Microsoft Dynamics 365 enables employees to gain crucial insights and work more efficiently while connecting across your enterprise ecosystem.

Our global teams help you upgrade, integrate and maximize value from ERP investments through technology expertise, industry knowledge, IP and accelerators, providing you with consistency and reliability from your enterprise resource-planning solutions.

Digital sales and service CRM 

Drive growth and improve customer loyalty 

Organizations must empower their employees to deliver a proactive, personalized and positive customer experience. We tackle this challenge by providing your sales teams, call center employees and field service professionals the power of modern digital channels, predictive customer analytics and consolidated insights, so they can work together with a shared view of each customer.

By co-creating personalized, relevant experiences for your customers across the entire interaction lifecycle, we can help you increase customer loyalty and lifetime value while driving internal efficiencies, reduced call volume and faster first-time-fix rates.

Microsoft Copilot for Sales and Service

Supercharge customer engagement

Elevate customer experiences with Copilot to increase sales and customer satisfaction. In the era of AI, we can guide you from readiness to value, helping you unlock the potential of Microsoft Copilot for Sales, Service and Field Service.

We can help to enable your sales and service teams to spend more time with customers, improve relevance with every interaction, solve customer issues faster and improve satisfaction rates with our range of Copilot services.

Customer insights 

Seamless experiences start with data 

Customers demand more and their expectations continue to rise. To provide customers with a seamless, personalized experience, you need to understand them better than ever. That requires a modern, data-driven and omni-channel analytics approach that enables you to uncover insights in the era of generative AI. 

Through a comprehensive set of platforms and proven approaches, we can help you gain valuable insights across channels. Avanade’s solutions can put you on the path to true customer intimacy – and help you create engaging experiences throughout the customer lifecycle that drive improved acquisition, retention and profitability.

Industry solutions

Energy and utilities

Maximize sustainable production and reduce downtime through operational excellence, while supporting worker safety and productivity. (Learn more)

Financial services

Enable insight and innovation with intelligent business applications to grow your bottom line. (Learn more)


Deliver personalized, digital patient engagement. (Learn more)


Take a process-centric approach to your intelligent transformation. (Learn more)


Provide a seamless experience to customers across all channels. (Learn more)

Service industries

Gain a single, integrated view of your organization. (Learn more)

Award-winning expertise

Microsoft Partner of the Year 2023 Dynamics 365 Sales & Marketing Award
Avanade and Accenture named a Leader in Everest Group's PEAK Matrix® for Microsoft Dynamics 365 Services 2023
18X Winner of the Microsoft Global Systems Integrator (GSI) Award

Client stories

ABB Turbocharging engineers use mixed reality and Remote Assist to solve problems in the field.
lab worker
Powered by Dynamics 365, Avanade transformed Kyowa Kirin’s operations, including supply-chain efficiencies and key tech integrations. 
Zurich gives customers greater confidence and security with cloud services. See how this insurance transformed its practices by migrating to the cloud.

Related links

Avanade Digital Sales and Service – CRM
Dynamics 365 service, sales, marketing and customer insights.
Dynamics 365 Finance and Operations and Dynamics 365 Supply Chain solutions.

Embrace the low-code revolution to accelerate innovation, drive agility and efficiency and create business value.

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