Disconnected martech is leaving money on the table
61% of businesses are losing revenue because of their martech stack, but it doesn’t have to be this way.
Great customer experiences don’t happen by accident
Building great customer experiences extends far beyond a single website or campaign – it connects across your customer experience strategy, creates interest through design, iterates with data and insights, scales through platforms and technology, monetizes marketing through ecommerce, and creates excitement for clients and employees alike. Your customers will love you and it won’t hurt your bottom-line either.
“In a matter of weeks, Avanade helped us to realize results by enhancing our digital capabilities internally and our engagement with fans externally.”
Are you struggling to exceed customer expectations?
You’re not alone. We’ve worked with clients from around the world, creating customer experiences for hundreds of clients. We’ve taken that knowledge and boiled it down to the core areas we see clients struggle or excel at it. Take a journey through the Customer Experience trek below.
The Customer Experience Trek
Great customer experiences don't happen by accident
Click on the phases to learn more
GETTING STARTED
Is your customer experience strategy exceeding
expectations?
Or barely
meeting them?
Let's experience greatness.
Take a guess:
What percentage of organizations believe they need to improve their customer experience strategy?
Phase
Overview
Building
Strategy & Vision
Applying
Data & Insights
Leveraging
Technology for Acceleration
Is your marketing strategy disconnected, underdeveloped, or inconsistent?
Many organizations start with implementing a new CX platform, bypassing strategy and vision. These elements are critical to gaining executive buy-in and support over time. Without them, it’s easy to get side-tracked.
INCREASING MOMENTUM
Does your data reveal opportunities?
Or mask them?
Let's experience prediction.
Take a guess:
What percentage of companies have obstacles preventing them from improving their customer experience and pursuing new opportunities?
Phase
Overview
Accelerating
Data and Insights
Experience
Design
Building
Iterative Culture
Connecting
Channels & Content
LEADING THE MARKET
Is your CX innovative and differentiated?
Or run of the mill?
Let's experience personalization
Take a guess:
38% of companies focusing on a better CX see improvement in this customer-related area:
Customer
Loyalty
Advertising
ROI
Brand
Recognition
Customer
Lifetime Value
FIND OUT
Phase
Overview
Advanced
Data and Insights
Fostering
Change Enablement
Driving
Innovation at Speed
Is your organization embracing the change?
If your people, processes, culture, work flows, roles, and governance are not aligned behind your customer experience strategy, there is no time like the present to change it. Encourage leadership to lead by example.
Are you accelerating beyond the expectations of your customers and competition?
Explore how you can connect the dots between digital and physical to create immersive and innovative experiences for your customers.
Start the next phase of your CX Trek!
Before You Start / Maturity Assessment
Take our Maturity Assessment conducted with our strategists to explore your vision, strategy, and delivery across multiple pivots including business, technology, process, and people to indicate which capabilities need to be developed to evolve your customer experience in your industry.
RESEARCH
Disconnected martech is leaving money on the table
61% of businesses are losing revenue because of their martech stack, but it doesn’t have to be this way.
PRACTICAL GUIDE
Customer Experience Practical Guide
Practical guidance from experts at Avanade on how to build your best customer experiences.
Workshops
Want to spark up a discussion on taking your CX to the next phase?
Or continue on the same path?
World-leading digital customer expertise
We cover the lifecycle of customer experience – including strategy, data and analytics, experience design, creative, digital marketing, CRM, e-Commerce and change enablement. We bring together cutting-edge technologies such as Sitecore, Microsoft Azure, Machine Learning, Dynamics CRM and help you get scale and accelerate your go -to-market through managed services reducing the load to IT and other constrained resources.
- We are Sitecore’s first and only Global Platinum Services partner.
- We have the most Sitecore implementations on Azure.
- We have more than 1,300 trained Sitecore specialists.
- We have over 250 clients across 20+ countries.
- We have 11 Sitecore MVP’s.
- Our clients have won 17 Sitecore experience awards in the last 4 years for the work we’ve done with them.
- We’re Microsoft’s largest Azure Partner.
- #1 Dynamics 365 partner.
- Microsoft Enterprise Alliance Partner of the Year, 10 years in a row.
Customer Experience Practical Guide
Practical guidance from experts at Avanade on how to build your best customer experiences.
Celebrating award winning customer experiences
Our clients are creating irresistible customer experiences that drive results and win Sitecore Experience Awards.
Department of Industry improves services to Australian businesses
Avanade leveraging agile, Sitecore and Microsoft Azure for Digital Channel Transformation project.
Police Mutual gains better view of customers
One set of priorities for IT and marketing delivers better customer experiences across channels.
