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CX

CX metrics – which ones tell a more meaningful story?

Posted by Ken Ramoutar on June 14, 2019

Ken Ramoutar shares metrics strategies that can help equate CX with customer value gained or lost.

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Health Care

A great digital experience is critical to a great employee experience

Posted by Tom Hoglund on June 13, 2019

Tom Hoglund discusses presenting and participating in the recent Gartner Digital Workplace Summit, and how it continues to be clear that employee experience is as critical as customer experience.

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Avanade Spotlight

New research: The challenge of keeping pace with emerging technologies

Posted by Aaron Reich on June 12, 2019

Aaron Reich shares some initial findings about specific technologies that Avanade is exploring as part of the Avanade Trendlines research program.

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Application Development

How successful business models can lead to failure

Posted by Jason Hardy on June 12, 2019

Investors like predictable returns and executives are rewarded for delivering those returns. This combination is exactly what holds companies back and prevents innovation.

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Data and Analytics

Data democratization demands good governance

Posted by Harvey Stotland and David Cordeiro on June 11, 2019

To fully resolve the dilemma of democratization companies need to take a step back and carefully reconsider their holistic data governance strategies.

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Innovation

The cat may not have your tongue, but does a robot have your voice?

Posted by Fergus Kidd on June 10, 2019

Fergus Kidd discusses voice fonts, how they are made, and if we should be worried about them.

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Banking

Your basket contains: One microwaveable lasagne, and a mortgage. Proceed to checkout.

Posted by Paul Bowen on June 7, 2019

With new entrants looking to shake up the consumer banking sector, Paul Bowen discusses what established banks need to do to ward off these threats.

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Business Apps

How to future-proof your customer experience

Posted by Vishal Sarkar on June 6, 2019

Vishal Sarkar shares what Avanade has been doing over the past 12 months around Microsoft Dynamics 365 and what to expect from us at the Microsoft Business Applications Summit.

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Digital Business

The guest experience: More than just technology rollouts

Posted by Ashu Bhatia on June 5, 2019

With a more knowledgeable and empowered guest, the winner in the hospitality industry is the company that consistently offers an experience its customers will cherish

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Data and Analytics

How water companies can use data to measure environmental impact

Posted by Peter Jennings on June 4, 2019

With improvements to infrastructure and a coherent strategy, water companies can employ data analytics to power proactive management of their networks.

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