Ken Ramoutar shares metrics strategies that can help equate CX with customer value gained or lost.
Tom Hoglund discusses presenting and participating in the recent Gartner Digital Workplace Summit, and how it continues to be clear that employee experience is as critical as customer experience.
Aaron Reich shares some initial findings about specific technologies that Avanade is exploring as part of the Avanade Trendlines research program.
Investors like predictable returns and executives are rewarded for delivering those returns. This combination is exactly what holds companies back and prevents innovation.
Fergus Kidd discusses voice fonts, how they are made, and if we should be worried about them.
With new entrants looking to shake up the consumer banking sector, Paul Bowen discusses what established banks need to do to ward off these threats.
With a more knowledgeable and empowered guest, the winner in the hospitality industry is the company that consistently offers an experience its customers will cherish
With improvements to infrastructure and a coherent strategy, water companies can employ data analytics to power proactive management of their networks.
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