No one knows if this new situation will durably change consumer behavior and in what proportions. What is certain is that businesses must above all else demonstrate their share of humanity and benevolence through concrete actions towards their employees and customers.

Roberta Capellini explains how doing research, collecting and interpreting data is the key to producing actionable results, to best inform design decisions and to create innovation.

We asked six of Avanade’s best forward-thinkers to share their views on the current triggers, trends and technologies impacting omnichannel commerce and on retailers’ smartest path forward.

Circular economy requires a company to be invested in developing new processes/platforms/systems and understand that this is a long-term commitment.

Bruno Capuano and Widmeyer Lisboa are discussing how we are challenging the status quo and causing disruption at Avanade.

Paul Bowen gives his tips to help banks improve their communication with customers.

Cultural awareness in CX is crucial when it comes to comparing CX data across different countries. Miriam Ranchel shares tips to help you are draw valid conclusions.

Simon Thomas discusses how organizations are picking up AI and the success factor it takes for AI adoption at scale.

Eric Bouguen shares his perspective on how the cloud must be leveraged for each of the Rethink phases (Respond, Reset, Renew).

Anand Manoharan discusses the practical measures we can take to build a strong cyber immune system in the digital world.