This edition of EmTechMonthly focuses on interactive livestreaming, the next social network, the future of genomics and more.

For nonprofits, a digital strategy can help you better serve your constituencies and help fulfill your mission.

When it comes to customer service and field service, it’s the asset that is the center of the universe.

Michelle Mercado provides some strategies for clearing the biggest structural hurdles organizations encounter when making digital transformations.

Cloud migration is complex and comes with many challenges. Learn about the common mistakes that could cost you money.

Ritin Mathur discusses common areas of fear when it comes to AI and how to develop a digital ethics framework to address the concerns.

The “change” part of CX is without a doubt the most challenging part of advancing your organization’s CX maturity.

The next generation of applications are here now, and every organization needs to be able to respond if they're to survive and thrive.

Jeff Vilimek discusses how we can we take advantage of the power of facial recognition while protecting against the perils.

Companies that substantially complete their transformations and become future ready tend to enjoy margins 16 percentage points higher than their industry’s average.