Retailers need to better enable their frontline workforce
As retailers prioritize improving their CX, they must do so on the back of an excellent employee experience, not at the cost of it.
Emerging technologies in retail: an execution primer
Aaron Reich and Melissa Sherrard chat emerging tech in retail in this Q&A blog post with Gaurav Pant of Incisiv.
Will bots take over my insurance job?
As AI advances by leaps and bounds, one of the prominent questions in insurance and other industries is: Will bots take over my job? Guest blogger, Mark Breading of SMA, shares his thoughts on the subject.
AI’s role in changing the outlook of the retail industry
Sahir Anand, Managing Vice-President Research & Strategy of EnsembleIQ, describes the various ways AI is helping retail.
AI strategy: building your digital ethics framework
Technology innovations are becoming more affordable, more widely adopted and more ubiquitous every day. AI promises a completely new way for us to work, interact and serve our customers and employees.
Separating Bitcoin and Blockchain to uncover value
What is a good analogy to explain blockchain? Lucas Cullen of Avanade Australia gives answers.
Putting the pedal to the metal for digital transformation
Avanade NA President Mick Slattery talks about the recent Grand Prix race in Montreal as well as challenges and success factors in digital transformation.
Infusion joins Microsoft Customer Engagement Alliance
We’re excited to announce that Infusion is joining the Microsoft Customer Engagement Alliance, a new strategic collaboration between Microsoft and five leading Microsoft National Gold Partner digital consulting firms.