Behzad Bhot

Behzad Bhot Author Bio

Behzad is a Director at Avanade and is the Government sector lead for Automation, Data & AI. Behzad specialises in business transformation and driving holistic process improvement utilising process re-engineering, analytics, digital and emerging technologies.

Behzad is a passionate advocate for digital and emerging solutions to enhance the customer / citizen experience as well as improving the employee experience with the ability for government departments to do more with the same.

Behzad has led numerous large-scale programs within government, Higher Education and Private Sector organisations with a focus on accelerated value creation and has worked for some of the largest organisations in Australia, the UK and Germany.


Customer Experience

How government agencies can provide multi-channel experience for citizens

Posted on August 5, 2021

How governments can enhance and improve citizen engagement with better customer centred government services and multi-channel customer experiences.


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