Behzad Bhot
Behzad is the Intelligent Enterprise lead at Avanade. Behzad specialises in business transformation and driving holistic process improvement utilising process re-engineering, analytics, automation, digitisation and emerging technologies to deliver accelerated business value for clients across a range of sectors.
Behzad is a passionate advocate for digital and emerging solutions to enhance the customer / citizen experience as well as improving the employee experience and for organisations to do more with the same or less.
Behzad has led numerous large-scale programs within Financial Services, Government, Utilities and FMCG organisations with a focus on accelerated value creation and has worked for some of the largest organisations in Australia, the UK and Germany.
Top topics Behzad writes about:
Latest
Customer Experience
Taking up the CX challenge: How traditional banks are lifting their game
Traditional banks are responding to customers’ needs and developing breakthrough digital capabilities to improve the mainstream customer experience.
Banking
Cracking agile home loan origination – Part 2
A pathway for large banks to regain their ground against digital natives.
Banking
Cracking agile home loan origination – Part 1
A pathway for large banks to regain their ground against digital natives.
Customer Experience
How government agencies can provide multi-channel experience for citizens
Understanding the key principles and how to deal with a rapid and changing approach for delivering citizen services.
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