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Behzad Bhot

Behzad Bhot Author Bio

Behzad is the Intelligent Enterprise lead at Avanade. Behzad specialises in business transformation and driving holistic process improvement utilising process re-engineering, analytics, automation, digitisation and emerging technologies to deliver accelerated business value for clients across a range of sectors.

Behzad is a passionate advocate for digital and emerging solutions to enhance the customer / citizen experience as well as improving the employee experience and for organisations to do more with the same or less.

Behzad has led numerous large-scale programs within Financial Services, Government, Utilities and FMCG organisations with a focus on accelerated value creation and has worked for some of the largest organisations in Australia, the UK and Germany.

Latest

Banking

Cracking agile home loan origination – Part 2

Posted on April 14, 2022

Learn how banks can make important inroads into accelerating approval turnarounds and how to start working towards new levels of operational maturity.

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Banking

Cracking agile home loan origination – Part 1

Posted on April 4, 2022

Digital natives are using automation and data to disrupt approval timing; as a result fintechs & digital banks are offering home loan approvals in hours or days.

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Customer Experience

How government agencies can provide multi-channel experience for citizens

Posted on August 5, 2021

How governments can enhance and improve citizen engagement with better customer centred government services and multi-channel customer experiences.

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