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Customer Experience
Taking up the CX challenge: How traditional banks are lifting their game
Posted on June 21, 2022
Traditional banks are responding to customers’ needs and developing breakthrough digital capabilities to improve the mainstream customer experience.
Banking
Cracking agile home loan origination – Part 2
Posted on April 14, 2022
A pathway for large banks to regain their ground against digital natives.
Banking
Cracking agile home loan origination – Part 1
Posted on April 4, 2022
A pathway for large banks to regain their ground against digital natives.
Customer Experience
How government agencies can provide multi-channel experience for citizens
Posted on August 5, 2021
Understanding the key principles and how to deal with a rapid and changing approach for delivering citizen services.