Design thinking is more than facilitating workshops
Design thinking has become a buzzword in the last three or four years, but as it becomes mainstream, there is a huge risk in making the topic trivial. Learn more from Francesca Tassistro.
Inclusion through user experience at World Usability Day 2017
Francesca Tassistro shares highlights from World Usability Day 2017 in Milan.
Employee experience is not only a topic for HR managers
Based on research, we know employee and customer experience are tightly intertwined. Francesca Tassistro describes the influence employee experience has on customer experience.