Harriet Copeland
As an Engagement Lead, Harriet advocates for her clients, and is passionate about building relationships based on credibility, insight and trust. Harriet has led multiple enterprise-level strategic projects over a number of years, growing her knowledge and capability in the digital learning space.
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Customer Experience
Forget your platform; build a strategy first
Posted on August 8, 2017
Learn about importance of looking at the roadmap of a client's business from the perspective of every department, and then determining what the need is.
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