Is your martech engaging customers – or losing them?
How do you connect your martech to wow your customers? Find out from Ken Ramoutar.
Does investing in employee experience really pay off?
Companies who invest in employee experience yield results explains Ken Ramoutar.
Customer experience – getting to 99% journey satisfaction
Ken Ramoutar shares common misperceptions of CX and gives tips to direct you on the right path.
Building customer relationships: from touchpoints to transactions
Avanade digital customer experts weigh in on the best ways to convert touchpoints into transactions to build real customer relationships.
Focus on customer experience for a 3 to 1 return on your investment
A global study by Avanade and Sitecore has determined that brands that invest in great customer experiences reap financial benefits.
Data and Analytics
Leveraging digital and data to create a customer-centric organization
Being customer-centric means recognizing that your next customer will likely talk to your company well into the buying cycle.
Business of Technology
Is your organization customer-centric or customer-focused?
A customer-centric approach can add value to a company by enabling it to differentiate itself from competitors.