Loading...

Loading...

Latest

Customer Experience

The importance of thought leadership in creating exceptional CX

Posted on November 5, 2019

How thought leadership plays a critical role in client experience, especially in the B2B world.

READ MORE

Customer Experience

The “C” in CX really stands for change

Posted on August 16, 2019

The “change” part of customer experience (CX) is without a doubt the most challenging part of advancing your organization’s CX maturity.

READ MORE

Customer Experience

CX metrics – which ones tell a more meaningful story?

Posted on June 14, 2019

Ken Ramoutar shares metrics strategies that can help equate CX with customer value gained or lost.

READ MORE

Customer Experience

B2B brands need different strategies for CX success

Posted on May 16, 2019

Driving a CX program of change is a long-term journey. Ken Ramoutar shares some strategies for B2B CX practitioners to help get the right foundations in place for long-term success.

READ MORE

Customer Experience

Is your martech engaging customers – or losing them?

Posted on July 18, 2018

How do you connect your martech to wow your customers? Find out from Ken Ramoutar.

READ MORE

Customer Experience

Customer experience – getting to 99% journey satisfaction

Posted on January 8, 2018

Ken Ramoutar shares common misperceptions of CX and gives tips to direct you on the right path.

READ MORE

Avanade Spotlight

Focus on customer experience for a 3 to 1 return on your investment

Posted on June 7, 2016

A global study by Avanade and Sitecore has determined that brands that invest in great customer experiences reap financial benefits.

READ MORE

Marketing

Showing marketing ROI in today's digital, data-driven economy

Posted on August 18, 2015

Let’s embrace this new “golden age” of marketing to finally answer the age-old question: what am I getting from my marketing spend?

READ MORE

Data and Analytics

Leveraging digital and data to create a customer-centric organization

Posted on January 7, 2015

Being customer-centric means recognizing that your next customer will likely talk to your company well into the buying cycle.

READ MORE

Avanade Insights Newsletter

Stay up to date with our latest news.

Contact Avanade

Next steps

Talk to us about how we can bring the power of digital innovation to your business.

CLOSE
Modal window
Contract
Share this page