Mike Figgins

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Mike is the Director of Avanade’s North America CRM Healthcare Industry practice. He has worked with numerous healthcare clients to define the strategic approach to managing relationships with patients and members. He has lead his clients in redefining the model for engaging customers, managing the workforce, and enabling employees to make a difference in the lives of the end customer through technology. Mike leads a team of healthcare focused consultants who are experts in the Microsoft Dynamics CRM platform and applying it to the business needs of Avanade’s clients. Mike lives in St. Louis, Missouri with his wife and two daughters.


Health Care

5 steps to starting the patient experience journey

Posted on October 31, 2014

Learn the 5 steps to starting a patient experience journey that every organization can take.


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