Why front-end customer service relies on backend operations
For the omnichannel experience to be successful, front-end platforms must align perfectly with back-end operations and systems such as ERP.
What retailers need to look for in an ERP solution
Retailers can leverage ERP to create more efficient, enriched and personalized customer experiences.
The importance of integrated ERP systems for professional services
With an integrated ERP system, service firms can redefine their business processes to reflect more customer-centric needs of today.
3 steps to adopting ERP for the new digital workplace
To extract the best possible value from ERP today, businesses need to look for solutions that are aimed at tomorrow’s digital workplace.
The seamless shopping experience: customer first, retailer second
To remain competitive, retailers must provide a seamless shopping experience and constant, clear channels of communication.