Tricia Sinclair

Tricia Sinclair Author Bio

Tricia Sinclair is the Dynamics 365 Customer Service European lead at Avanade and a two-time Microsoft Business Applications MVP. She is an experienced Dynamics 365 architect who specialises in D365 Customer Service, Microsoft Power Platform, D365 Field Service and D365 Sales. Tricia loves to share her knowledge by blogging and speaking at events. Tricia is passionate about how technology can impact people and like to engage with people to help them adapt to future ways of working.


Business Apps

Make your customer service experience personal and efficient

Posted on April 4, 2023

Are your customer service teams prepared to facilitate changing customer behaviours and trends? Do they have the tools they need to meet and exceed customer expectations?


Business Apps

Three ways to improve your most customer centric KPIs

Posted on March 28, 2023

Looking to boost customer loyalty? Consider these three ways to improve your most customer-centric KPIs.


Customer Experience

Rethink your contact centre’s new reality

Posted on November 10, 2021

In today’s world, it’s imperative that customers have a seamless and consistent journey irrespective of their preferred contact channel.


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