Tricia Sinclair is the Dynamics 365 Customer Service European lead at Avanade and a two-time Microsoft Business Applications MVP. She is an experienced Dynamics 365 architect who specialises in D365 Customer Service, Microsoft Power Platform, D365 Field Service and D365 Sales. Tricia loves to share her knowledge by blogging and speaking at events. Tricia is passionate about how technology can impact people and like to engage with people to help them adapt to future ways of working.