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Customer Experience

66 articles

Latest

Transforming service with Microsoft Digital Contact Center Platform

Posted by Nancie Calder on July 19, 2022

Avanade is transforming the Contact Center experience with the Microsoft Digital Contact Center Platform to empower employees, customers & fuel business growth.

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Taking up the CX challenge: How traditional banks are lifting their game

Posted by Sonya Close-DeBais AND Behzad Bhot on June 21, 2022

Traditional banks are responding to customers’ needs and developing breakthrough digital capabilities to improve the mainstream customer experience.

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Rethink how to break down data barriers and boost customer engagement

Posted by Brian Randrup on March 15, 2022

An advantage to using a CDP to store customer data in a central location an organization can achieve better results and better customer experiences.

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Break through the noise and deliver content that your customers demand

Posted by Anna Mikkelsen on February 7, 2022

Avanade’s Content Hub platform gives marketers greater personalization capabilities and delivers valuable and consistent content across multiple channels.

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When it comes to CX, rethink what matters: Output vs. outcome

Posted by William Binnie on January 11, 2022

How organizations can rethink their customer experience measurement in terms of outcomes instead of internal metrics.

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The digital innovator that delivers a fluid customer experience

Posted by Avanade News on January 10, 2022

Avanade improves customer engagement through building better customer experiences and managing data across the digital marketing customer lifecycle.

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Regional banks: Going digital or going down?

Posted by Simon Amarasingham AND Tara Beaton on December 16, 2021

How Avanade arms your bank with personalization weapons needed to meet and exceed targets along with your customers’ expectations on your journey to digital.

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How page-based metadata can accelerate personalization at scale

Posted by Bayani Portier on December 8, 2021

Learn how page-based metadata helps accelerate personalization at scale, enabling you to adapt the user experience to the context of every visitor.

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A salute to our 2021 Sitecore Experience winners

Posted by Anthony Wickham on November 12, 2021

A salute to Avanade’s clients who received the Sitecore Experience Award 2021 for their best-in-class digital innovations.

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Rethink your contact centre’s new reality

Posted by Tricia Sinclair on November 10, 2021

How call centres can provide accessible, empathetic experiences for customers without putting the health and safety of everyone at risk during the pandemic.

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