Today’s customers expect brands to provide them with a powerful, personalized experience at all times – and across all channels.

Read about how technology is transforming student recruitment and enrolment.

Vishal Sarkar emphasizes that now more than ever organizations must look at customer service in a different way both from a technological as well as a process standpoint.

Jacob Knettel emphasizes the need to rapidly adapt when unpredictable circumstances occur, how you can prepare yourself and ensure you’re delivering high value to your customers.

Join us at virtual Sitecore Symposium, October 26-28.

Service organizations can take practical steps to bridge the gap between what customers expect and what employees can reasonably deliver during the last mile.

Michael Jacobi shares his thoughts on the importance to know what customers like and then to use this knowledge to offer personalized experiences that ultimately promote loyalty.

Dave Weinand discusses how the new reality for retail and restaurant has changed customer behavior and how it is critical that the industry work together to meet the new needs of the customer while ensuring the long term viability of their business.

Cultural awareness in CX is crucial when it comes to comparing CX data across different countries. Mariam Ranchel shares tips to help you are draw valid conclusions.

Hugh DeWitte explains how by decoupling the customer value chain, new business models and startups, instead of taking on the big brands of the world head on, peel away a piece of the consumer purchasing process.