Customer Experience

67 articles


Boosting customer experience with composable DXP

Posted by Brian McGee on March 21, 2023

Serving experiences targeted to specific moments within a journey relies on agile technology that can identify, measure, and activate on insights from multiple sources, then generate the right experience at the precise moment to resonate with the customer.


From kitchen redesign to digital transformation: what I’ve learned

Posted by Jeremy Kolpak on January 31, 2023

Are you starting your digital transformation with the blueprint you need to create the experience you want?


The tale of a cell phone contract and a customer revolution

Posted by Sean McInerney on January 16, 2023

In a world of similar experiences, learn how Avanade X can help you create memorable experiences that will leave your customers coming back for more, again and again.


How Avanade is driving human impact through experiences

Posted by Jason Hunt on October 28, 2022

Today, Avanade X puts humans at the intersection of strategy, design, and technology to show the world what’s possible when you give technology purpose.


Transforming service with Microsoft Digital Contact Center Platform

Posted by Nancie Calder on July 19, 2022

Avanade is transforming the Contact Center experience with the Microsoft Digital Contact Center Platform to empower employees, customers & fuel business growth.


Taking up the CX challenge: How traditional banks are lifting their game

Posted by Sonya Close-DeBais AND Behzad Bhot on June 21, 2022

Traditional banks are responding to customers’ needs and developing breakthrough digital capabilities to improve the mainstream customer experience.


Rethink how to break down data barriers and boost customer engagement

Posted by Brian Randrup on March 15, 2022

Brian Randrup shares how a customer data platform (CDP) helps organizations break down barriers and deliver better customer experiences.


Break through the noise and deliver content that your customers demand

Posted by Anna Mikkelsen on February 7, 2022

Discover how to overcome the complexity of content production and management with Sitecore Content Hub.


When it comes to CX, rethink what matters: Output vs. outcome

Posted by William Binnie on January 11, 2022

William Binnie explores how organizations can rethink their customer experience measurement in terms of outcomes instead of internal metrics.


The digital innovator that delivers a fluid customer experience

Posted by Avanade News on January 10, 2022

Ben Morgan, Avanade’s European Digital Marketing Lead believes putting customers at the heart of service delivery is critical if water companies are going to achieve their goals and targets.


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