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Customer Experience

62 articles

Latest

When it comes to CX, rethink what matters: Output vs. outcome

Posted by William Binnie on January 11, 2022

How organizations can rethink their customer experience measurement in terms of outcomes instead of internal metrics.

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The digital innovator that delivers a fluid customer experience

Posted by Avanade News on January 10, 2022

Avanade improves customer engagement through building better customer experiences and managing data across the digital marketing customer lifecycle.

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Regional banks: Going digital or going down?

Posted by Simon Amarasingham AND Tara Beaton on December 16, 2021

How Avanade arms your bank with personalization weapons needed to meet and exceed targets along with your customers’ expectations on your journey to digital.

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How page-based metadata can accelerate personalization at scale

Posted by Bayani Portier on December 8, 2021

Learn how page-based metadata helps accelerate personalization at scale, enabling you to adapt the user experience to the context of every visitor.

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A salute to our 2021 Sitecore Experience winners

Posted by Anthony Wickham on November 12, 2021

A salute to Avanade’s clients who received the Sitecore Experience Award 2021 for their best-in-class digital innovations.

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Rethink your contact centre’s new reality

Posted by Tricia Sinclair on November 10, 2021

How call centres can provide accessible, empathetic experiences for customers without putting the health and safety of everyone at risk during the pandemic.

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Scale your content without escalating your costs

Posted by Abir Shome on October 12, 2021

How to scale your customer personalization content without escalating the costs of your marketing efforts with the help of AEM and Adobe Target.

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Build a path to personalization by empowering your people

Posted by Paul Murphy on September 28, 2021

Organizations who create personalized customer experiences through personalization see an increase in their ROI, customer loyalty, revenue and efficiency.

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Mastering the last mile of omnichannel

Posted by Brian McGee on September 15, 2021

Why omnichannel customer experience management (CXM) breaks free from silos & allows organizations to coordinate marketing messaging across customer engagement.

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Build a future-ready strategy for experience management

Posted by Dan Goldenbaum on August 30, 2021

Whether you’re just starting your digital transformation journey or you’re ready to advance to the next level, see how Avanade can help you to build rich and rewarding digital experiences.

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