Dave Weinand discusses how the new reality for retail and restaurant has changed customer behavior and how it is critical that the industry work together to meet the new needs of the customer while ensuring the long term viability of their business.

Cultural awareness in CX is crucial when it comes to comparing CX data across different countries. Mariam Ranchel shares tips to help you are draw valid conclusions.

Hugh DeWitte explains how by decoupling the customer value chain, new business models and startups, instead of taking on the big brands of the world head on, peel away a piece of the consumer purchasing process.

Jason Hunt shares Avanade’s strategy to rethink customer care for a proactive, empathetic and data-driven customer experience.

Mishel Justesen explains how to learn your customers’ needs with a customer journey map and shares the how-to guide to engage with them.

Amir Dehnad identified five key strategies that can help businesses focusing on digital experiences in the most efficient way possible.

Ken Ramoutar explains how to take action to learn from and prevent the bad customer experiences from occurring again.

Julia Martin is looking at the triangular theory of love through a CX lens.

Ken Ramoutar explains how to build out a CX team and structure that will be effective in your specific business operating model.

Julia Martin discusses three ways to deliver exceptional customer experience and grow long term affinity for your products and services.