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Customer Experience

35 articles

Latest

New retail customer imperatives in a pandemic era

Posted by Avanade News on July 21, 2020

Dave Weinand discusses how the new reality for retail and restaurant has changed customer behavior and how it is critical that the industry work together to meet the new needs of the customer while ensuring the long term viability of their business.

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Do cultural differences have an influence on customer experience?

Posted by Mariam Ranchal on June 25, 2020

Cultural awareness in CX is crucial when it comes to comparing CX data across different countries. Mariam Ranchel shares tips to help you are draw valid conclusions.

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Breaking down customer value chains to stay competitive

Posted by Hugh DeWitte on June 15, 2020

Hugh DeWitte explains how by decoupling the customer value chain, new business models and startups, instead of taking on the big brands of the world head on, peel away a piece of the consumer purchasing process.

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Outmaneuver uncertainty with responsive customer care

Posted by Jason Hunt on June 8, 2020

Jason Hunt shares Avanade’s strategy to rethink customer care for a proactive, empathetic and data-driven customer experience.

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Creating customer journey maps for enhanced CX

Posted by Mishel Justesen on May 7, 2020

Mishel Justesen explains how to learn your customers’ needs with a customer journey map and shares the how-to guide to engage with them.

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Five rapid-response CX strategies to adapt to the ‘new normal’

Posted by Amir Dehnad on April 22, 2020

Amir Dehnad identified five key strategies that can help businesses focusing on digital experiences in the most efficient way possible.

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Focus on bad customer experience

Posted by Avanade News on March 17, 2020

Ken Ramoutar explains how to take action to learn from and prevent the bad customer experiences from occurring again.

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Customer experience and the core elements of love

Posted by Julia Martin on February 25, 2020

Julia Martin is looking at the triangular theory of love through a CX lens.

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Assembling the CX team of the future

Posted by Avanade News on February 3, 2020

Ken Ramoutar explains how to build out a CX team and structure that will be effective in your specific business operating model.

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The “X” in CX stands for eXceptional

Posted by Julia Martin on January 15, 2020

Julia Martin discusses three ways to deliver exceptional customer experience and grow long term affinity for your products and services.

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