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Customer Experience

56 articles

Latest

Scale your content without escalating your costs

Posted by Abir Shome on October 12, 2021

How to scale your customer personalization content without escalating the costs of your marketing efforts with the help of AEM and Adobe Target.

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Build a path to personalization by empowering your people

Posted by Paul Murphy on September 28, 2021

Organizations who create personalized customer experiences through personalization see an increase in their ROI, customer loyalty, revenue and efficiency.

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Mastering the last mile of omnichannel

Posted by Brian McGee on September 15, 2021

Why omnichannel customer experience management (CXM) breaks free from silos & allows organizations to coordinate marketing messaging across customer engagement.

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Build a future-ready strategy for experience management

Posted by Dan Goldenbaum on August 30, 2021

Whether you’re just starting your digital transformation journey or you’re ready to advance to the next level, see how Avanade can help you to build rich and rewarding digital experiences.

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Unleash the personalization potential of experience fragments

Posted by Bayani Portier on August 16, 2021

Learn how using AEM’s Experience Fragments can deliver exceptional customer experiences by managing, personalizing, and repurposing content.

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How government agencies can provide multi-channel experience for citizens

Posted by Behzad Bhot on August 5, 2021

How governments can enhance and improve citizen engagement with better customer centred government services and multi-channel customer experiences.

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The four pillars of a modern digital experience architecture

Posted by Ankita Shetty on July 22, 2021

Learn why the 4 pillars of a modern digital experience architecture are crucial for a competitive digital experience for your business and your customers.

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Master your content lifecycle with an experience-first approach

Posted by Amir Dehnad on July 19, 2021

Read how to achieve a customer experience-first content management strategy that works at scale.

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Why your customer experience strategy needs a DAM

Posted by Timur Asar on June 16, 2021

How you can turn your digital asset management platform into a personalization powerhouse as part of your customer experience strategy.

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Building a digital experience foundation to last, fast

Posted by Timur Asar on May 28, 2021

Learn why and how personalized digital experiences are needed for your business and in winning market shares.

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