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Customer Experience

31 articles

Latest

Creating customer journey maps for enhanced CX

Posted by Mishel Justesen on May 7, 2020

Mishel Justesen explains how to learn your customers’ needs with a customer journey map and shares the how-to guide to engage with them.

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Five rapid-response CX strategies to adapt to the ‘new normal’

Posted by Amir Dehnad on April 22, 2020

Amir Dehnad identified five key strategies that can help businesses focusing on digital experiences in the most efficient way possible.

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Focus on bad customer experience

Posted by Ken Ramoutar on March 17, 2020

Ken Ramoutar explains how to take action to learn from and prevent the bad customer experiences from occurring again.

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Customer experience and the core elements of love

Posted by Julia Martin on February 25, 2020

Julia Martin is looking at the triangular theory of love through a CX lens.

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Assembling the CX team of the future

Posted by Ken Ramoutar on February 3, 2020

Ken Ramoutar explains how to build out a CX team and structure that will be effective in your specific business operating model.

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The “X” in CX stands for eXceptional

Posted by Julia Martin on January 15, 2020

Julia Martin discusses three ways to deliver exceptional customer experience and grow long term affinity for your products and services.

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Exploring customer experience management at Adobe CXM Space 2020

Posted by Michael Jacobi on January 14, 2020

Mike Jacobi discusses the doomed martech predictions of the 2010s and the marketing technology predictions for the 2020s that will be presented at Adobe CXM Space.

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Becoming future ready with CX-led digital transformation

Posted by Amir Dehnad on December 9, 2019

Amir Dehnad explains why companies are focusing on improving the customer experience with personalized experiences and interactions.

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Sustain great brand experiences with future-ready customer service

Posted by Barry Givens on November 27, 2019

Future-ready companies are employing enterprise technology that brings together contact center operations with marketing customer-centricity.

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The importance of thought leadership in creating exceptional CX

Posted by Ken Ramoutar on November 5, 2019

How thought leadership plays a critical role in client experience, especially in the B2B world.

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