Jacob Knettel emphasizes the need to rapidly adapt when unpredictable circumstances occur, how you can prepare yourself and ensure you’re delivering high value to your customers.
Service organizations can take practical steps to bridge the gap between what customers expect and what employees can reasonably deliver during the last mile.
Dave Weinand discusses how the new reality for retail and restaurant has changed customer behavior and how it is critical that the industry work together to meet the new needs of the customer while ensuring the long term viability of their business.
Cultural awareness in CX is crucial when it comes to comparing CX data across different countries. Mariam Ranchel shares tips to help you are draw valid conclusions.
Hugh DeWitte explains how by decoupling the customer value chain, new business models and startups, instead of taking on the big brands of the world head on, peel away a piece of the consumer purchasing process.
Jason Hunt shares Avanade’s strategy to rethink customer care for a proactive, empathetic and data-driven customer experience.
Amir Dehnad identified five key strategies that can help businesses focusing on digital experiences in the most efficient way possible.
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