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Digital Business

84 articles

Latest

Digital Ethics: Moving from conversation to action

Posted by Aaron Reich on May 9, 2018

Learn what Avanade is doing to put our digital ethics thoughts into action.

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Does investing in employee experience really pay off?

Posted by Ken Ramoutar on April 25, 2018

Companies who invest in employee experience yield results explains Ken Ramoutar.

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Building an (even more) intelligent professional services firm

Posted by Karen McAteer on April 17, 2018

Karen McAteer reveals the three required elements professional services firms need to become an intelligent enterprise.

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Every $1 spent on customer experience delivers a $3 return

Posted by Stella Goulet on March 2, 2018

Delivering great customer experience takes vision and a plan. Take Avanade's CX Trek to gauge where you stand.

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Improve CX with change enablement – Part 2

Posted by Barry Mike on February 13, 2018

Learn the final two activities companies should focus on to drive exceptional customer experience with change enablement.

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Improve CX with change enablement

Posted by Barry Mike on February 5, 2018

Barry Mike shares four areas your company should focus on to ensure your CX platforms actually deliver great customer experiences.

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Customer experience – getting to 99% journey satisfaction

Posted by Ken Ramoutar on January 8, 2018

Ken Ramoutar shares common misperceptions of CX and gives tips to direct you on the right path.

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Employee experience is not only a topic for HR managers

Posted by Francesca Tassistro on November 8, 2017

Based on research, we know employee and customer experience are tightly intertwined. Francesca Tassistro describes the influence employee experience has on customer experience.

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Digging deeper into the Power of Moments

Posted by Sherri Brouwer on November 6, 2017

Some people call them defining moments, others call them power moments. Sherri Brouwer explains the Power of Moments framework by New York Times bestselling authors, Chip and Dan Heath.

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6 tips for successful change enablement with Office 365

Posted by Suzanne Williams on October 31, 2017

Realizing the full benefits of Office 365 requires a thoughtfully designed and well executed change enablement program. Suzanne Williams shares six best practices to achieve success.

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