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Digital Business

93 articles

Latest

Employee experience is not only a topic for HR managers

Posted by Francesca Tassistro on November 8, 2017

Based on research, we know employee and customer experience are tightly intertwined. Francesca Tassistro describes the influence employee experience has on customer experience.

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Digging deeper into the Power of Moments

Posted by Sherri Brouwer on November 6, 2017

Some people call them defining moments, others call them power moments. Sherri Brouwer explains the Power of Moments framework by New York Times bestselling authors, Chip and Dan Heath.

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6 tips for successful change enablement with Office 365

Posted by Suzanne Williams on October 31, 2017

Realizing the full benefits of Office 365 requires a thoughtfully designed and well executed change enablement program. Suzanne Williams shares six best practices to achieve success.

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What’s new in Dynamics 365 for service industries

Posted by Ismael Quteifan on October 27, 2017

New Dynamics 365 features are transforming service industries. Ismael Quteifan shares updates on field service, rental fleet and consignment stock management advancements.

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Beverage company celebrates newly improved call centre

Posted by Richard Oliver on October 19, 2017

Richard Oliver of Avanade shares his experience working with a well-known beverage company to launch a new call centre operation, using existing CRM and ERP systems.

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Designing digital communications for diverse generations

Posted by Michael Schleuss on September 6, 2017

Each age group has its own communication preference says Avanade’s Michael Schleuss. Learn how to bring every generation to the table with these effective digital communication tactics.

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4 tips to maximising business value from Office 365

Posted by Arno Nel on September 5, 2017

Arno Nel shares four valuable tactics to help you along your digital journey and reap the full benefits of Office 365.

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Top 10 considerations to ensure a successful IT transformation

Posted by Bernadette Harkin on August 1, 2017

About to start your IT transformation journey? Avanade's Bernadette Harkin suggests 10 areas to explore before you hit the ground running.

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How LinkedIn makes sellers more effective in today's digital world

Posted by Tom Hoglund and Tony Obregon on May 18, 2017

Avanade digital workplace SMEs describe how LinkedIn Sales Navigator tool is helping to make sellers more effective in today's digital world.

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