Digital Business

97 articles


Every $1 spent on customer experience delivers a $3 return

Posted by Stella Goulet on March 2, 2018

Delivering great customer experience takes vision and a plan. Take Avanade's CX Trek to gauge where you stand.

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Improve CX with change enablement – Part 2

Posted by Barry Mike on February 13, 2018

Learn the final two activities companies should focus on to drive exceptional customer experience with change enablement.

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Improve CX with change enablement

Posted by Barry Mike on February 5, 2018

Barry Mike shares four areas your company should focus on to ensure your CX platforms actually deliver great customer experiences.

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Customer experience – getting to 99% journey satisfaction

Posted by Ken Ramoutar on January 8, 2018

Ken Ramoutar shares common misperceptions of CX and gives tips to direct you on the right path.

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Employee experience is not only a topic for HR managers

Posted by Francesca Tassistro on November 8, 2017

Based on research, we know employee and customer experience are tightly intertwined. Francesca Tassistro describes the influence employee experience has on customer experience.

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Digging deeper into the Power of Moments

Posted by Sherri Brouwer on November 6, 2017

Some people call them defining moments, others call them power moments. Sherri Brouwer explains the Power of Moments framework by New York Times bestselling authors, Chip and Dan Heath.

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6 tips for successful change enablement with Office 365

Posted by Suzanne Williams on October 31, 2017

Realizing the full benefits of Office 365 requires a thoughtfully designed and well executed change enablement program. Suzanne Williams shares six best practices to achieve success.

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What’s new in Dynamics 365 for service industries

Posted by Ismael Quteifan on October 27, 2017

New Dynamics 365 features are transforming service industries. Ismael Quteifan shares updates on field service, rental fleet and consignment stock management advancements.

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Beverage company celebrates newly improved call centre

Posted by Richard Oliver on October 19, 2017

Richard Oliver of Avanade shares his experience working with a well-known beverage company to launch a new call centre operation, using existing CRM and ERP systems.

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Designing digital communications for diverse generations

Posted by Michael Schleuss on September 6, 2017

Each age group has its own communication preference says Avanade’s Michael Schleuss. Learn how to bring every generation to the table with these effective digital communication tactics.

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