Delivering great customer experience takes vision and a plan. Take Avanade's CX Trek to gauge where you stand.
Ken Ramoutar shares common misperceptions of CX and gives tips to direct you on the right path.
Based on research, we know employee and customer experience are tightly intertwined. Francesca Tassistro describes the influence employee experience has on customer experience.
Realizing the full benefits of Office 365 requires a thoughtfully designed and well executed change enablement program. Suzanne Williams shares six best practices to achieve success.
Richard Oliver of Avanade shares his experience working with a well-known beverage company to launch a new call centre operation, using existing CRM and ERP systems.
Each age group has its own communication preference says Avanade’s Michael Schleuss. Learn how to bring every generation to the table with these effective digital communication tactics.
Talk to us about how we can bring the power of digital innovation to your business.