Learn what Avanade is doing to put our digital ethics thoughts into action.

Companies who invest in employee experience yield results explains Ken Ramoutar.

Karen McAteer reveals the three required elements professional services firms need to become an intelligent enterprise.

Delivering great customer experience takes vision and a plan. Take Avanade's CX Trek to gauge where you stand.

Learn the final two activities companies should focus on to drive exceptional customer experience with change enablement.

Barry Mike shares four areas your company should focus on to ensure your CX platforms actually deliver great customer experiences.

Ken Ramoutar shares common misperceptions of CX and gives tips to direct you on the right path.

Based on research, we know employee and customer experience are tightly intertwined. Francesca Tassistro describes the influence employee experience has on customer experience.

Some people call them defining moments, others call them power moments. Sherri Brouwer explains the Power of Moments framework by New York Times bestselling authors, Chip and Dan Heath.

Realizing the full benefits of Office 365 requires a thoughtfully designed and well executed change enablement program. Suzanne Williams shares six best practices to achieve success.