Asia-Pacific leads in digital workplace adoption
- Posted on September 14, 2015
Working in Asia-Pacific is not without its challenges and distance is one of them. Racking up the frequent flyer miles isn’t ideal for businesses or employees. It’s costly and I doubt there’s many who actually enjoy flying for hours of the working day and beyond.
It’s one of the reasons why employees are comfortable with digital adoption, because it means less travel. It also allows employees to be more productive wherever they are, which jointly benefits employee engagement and the bottom line.
Early digital adoption puts Asia-PAC ahead
From an efficiency, connectivity and collaboration perspective, a digital workplace is crucial for any business that wants to operate effectively across such a vast area.
We recently partnered with a large telecommunications business, based in the Asia-Pacific region that has invested significantly in its digital workplace strategy. It wants to be at the forefront and lead by example, to benefit from the digital adoption it’s encouraging its own customers to embrace.
This allows its customer service reps to be able to share a very honest and natural story with their customers about their own experiences with a given technology – whether that’s Office 365 or collaborating over Skype – and, of course, using the very technology they are selling to interact with their clients.
Clearly, the size of the region isn’t the only thing that creates demand for a flexible digital workplace. Asia-Pacific residents tend to be more ‘digital first’ than in other regions and because they learn to work digitally at school, they expect to use the same tools and processes when they enter the workforce.
What’s more, some countries in the region have skipped certain technology adoption cycles and moved straight to mobile - China’s digital adoption especially has been unbelievable; it was the first country to fully embrace utilizing the smartphone at work.
A recent Avanade study revealed that 71% of respondents are finding that innovative technologies are leading to employees learning new skills and disciplines in the workplace, rather than skills and competences creating the need for new IT.
Because Asia-Pacific leads the way when it comes to adoption, employees are more likely to fully embrace a digital workplace and their expectation of workplaces that support the way they want to work is much higher.
This has had a huge impact on certain countries; the fact that a more isolated, less populated country such as Australia is able to compete globally is testament to how well its businesses embrace digital adoption.
Managed services makes going digital simpler
Companies in Asia-Pacific also recognize that managed services are required to participate in a global economy. If you want to punch above your weight in this region, you have to be comfortable with technologies that will give you exponential growth and reach. They are more willing to spend money on managed services elements like cloud, so they have time to innovate elsewhere.
Companies have been comfortable adopting things like Skype and the collaboration suite in Office 365. We haven’t had to have long discussions about the role of the cloud - instead our clients in Asia-Pacific are looking directly at how those sorts of technologies can help them to be more differentiated and competitive. It’s this way of thinking that’s keeping Asia-Pacific businesses at the front of the pack.