Back to school with Microsoft Dynamics 365

  • Posted on October 5, 2016

Dynamics 365

The following blog post was written by Avanade alum Chris Moffett

Well, it’s that time of year again. Kids are settled back in school and normal work life continues. Of course, with the back to school season we expect the kids to learn something new. For those of us who work for a living, we never stop learning (especially in the technology business.) So what better time for Microsoft to launch yet another exciting innovation and an opportunity to learn about the new Microsoft Dynamics 365 Twitter [CLICK TO TWEET].

It was only a few months ago that Microsoft launched the cloud-based Microsoft Dynamics AX. In my last blog post, I highlighted four reason why Dynamics AX was a game-changing release. At the time, I asked myself what else Microsoft could do to further enhance their position. Frankly, I was pleasantly caught off guard by the announcement that Microsoft will launch “Dynamics 365” this fall, which came at Microsoft’s Worldwide Partner Conference. So what is Dynamics 365 and why should you care?

Microsoft Dynamics 365 is a combination of Microsoft’s current Dynamics CRM and ERP cloud solutions into one integrated cloud service. This solution is Microsoft’s new approach to end-to-end intelligent business applications in the cloud.  Dynamics 365 includes new purpose-built apps to help manage specific business functions, such as Sales, Customer Service, Finance, Field Service, Operations, Marketing and Project Service Automation.

Dynamics 365 purpose-built apps

Power BI and Cortana Intelligence will be natively embedded. Dynamics 365 will also integrate with Microsoft PowerApps and Microsoft Flow, which provide application extensibility and a common data model that is also shared with Office 365.

So what do we learn from this apart from a bunch of new buzz words? The manner in which Dynamics 365 has been structured enables businesses to select applications which support their specific business without having to buy a complete system with functionality they don’t need. When combined with AppSource (Microsoft’s new online superstore for apps), customers can find apps and extensions that specific businesses or industries require. These third party vendors have been fully vetted by Microsoft through a certification program. AppSource is available in preview and customers can try out more than 200 solutions!

Finally, Dynamics 365 uses a Common Data Model (CDM), which is also shared with Office 365. The CDM is really the glue that enables organizations to mix and match ERP and CRM functionality as one application service. This will be of particular interest to service industry firms who often need to manage their customer relationships very closely while capturing costs and managing project health through traditional ERP functions.

Make sure you go back to school and read more about this exciting new innovation called Dynamics 365 from Microsoft.


Hello, Its wonderful to know abut the new avatar of MS CRM.
Keep us posted on new features.

March 12, 2017

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