Discover how chatbots are being used in the insurance industry to deliver human-like customer experience at scale.

With an influx of data in insurance, Avanade's Jim Hays explains how insurers are in the position to use modern analytics tools to solve new problems.

Avanade insurance expert Steve Magennis highlights his observations of 2016 Insurance Analytics conference in New Orleans.

The traditional insurance agency model is changing to a direct-to-consumer digital model that gives customers the ability to make their own choices.

Avanade is focused on Core System Modernization, CRM and Analytics as the foundational pieces to connect insurers to the digital world.

IoT applied to the insurance industry is starting to carve out three natural use cases: automotive telematics, home/equipment monitoring and health maintenance.

What's so interesting about the blockchain? How it addresses the issue of lack of trust.

It is a safe bet that insurance will once again step up and play a critical role in unlocking the potential of a massively connected world.

Now is the time to bring citizen analytics to everyday activities and experiment with techniques that bring insight and value to unique business problems.

A little dismissive perhaps, but ‘old and busted’ invariably does make way for ‘new hotness.’ The same can be said about insurance CRM.