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Retail

34 articles

Latest

Slings and arrows won’t bring down brick and mortar

Posted by Juan Gutiérrez Botella on June 1, 2018

Learn how fashion retailers are working hard to understand shoppers’ belief systems, motivations and behaviors so they can co-create the customer experience with them.

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The “Intelligent Retailer” and the serendipity effect

Posted by Marcos Suarez on May 7, 2018

What is an intelligent retailer and how can you become one? Marcos Suarez provides some insight.

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How retailers empower their frontline for customer experience

Posted by Gianluca Marcellino on April 30, 2018

Gianluca Marcellino is joined by special guests from Incisiv to discuss how CX is intricately linked to, reliant on and powered by retailers’ frontline associates.

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Making Sears relevant to millennials

Posted by Matt Joe on April 4, 2018

The truth is: retail isn’t dead — it is changing. And successful retailers are changing with it says Matt Joe.

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What’s holding retailers back from workforce investment?

Posted by Avanade News on March 23, 2018

Giri Agarwal of Incisiv shares insight on the three things holding retailers back from investing in the employee experience.

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Retailers need to better enable their frontline workforce

Posted by Avanade News on February 15, 2018

As retailers prioritize improving their CX, they must do so on the back of an excellent employee experience, not at the cost of it.

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What can we learn from the retail industry in Italy?

Posted by Gianluca Marcellino and Giuseppe Russo on January 10, 2018

Gianluca and Giuseppe share valuable retail insights that will help you engage with your customers, wherever in the world they may be.

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Emerging technologies in retail: an execution primer

Posted by Avanade News on January 5, 2018

Aaron Reich and Melissa Sherrard chat emerging tech in retail in this Q&A blog post with Gaurav Pant of Incisiv.

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Retail is hurting. So why does the future of retail look so bright?

Posted by Matt Joe on January 3, 2018

It’s time to say goodbye to the shopping malls of old and hello to an exciting future of retail innovation.

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The holiday season: no better time to walk in your customer's shoes

Posted by Jason Hunt on December 18, 2017

Jason Hunt shares three tips for retailers on creating exceptional experiences for customers and employees during the holiday season.

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