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B2B

3 articles

Latest

Customer Experience

Customer experience and the core elements of love

Posted by Julia Martin on February 25, 2020

Julia Martin is looking at the triangular theory of love through a CX lens.

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Customer Experience

The “X” in CX stands for eXceptional

Posted by Julia Martin on January 15, 2020

Julia Martin discusses three ways to deliver exceptional customer experience and grow long term affinity for your products and services.

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Customer Experience

The importance of thought leadership in creating exceptional CX

Posted by Ken Ramoutar on November 5, 2019

How thought leadership plays a critical role in client experience, especially in the B2B world.

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