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Banking

46 articles

Latest

Banking

Bringing the human touch back to digital banking

Posted by Michelle Baxter on October 6, 2022

Find out what the four key principles to human-centered digital banking are and how to put humanity back into banking.

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Banking

Banking with empathy in an uncertain world

Posted by Nic Merriman on July 4, 2022

Adding spend analysis inside savings apps delivers even more insight and a more complete view of customers’ money and how they use it.

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Business Apps

Seven pitfalls to avoid in improving the customer experience in banking

Posted by Tom Freeman on June 24, 2022

Here are seven pitfalls to avoid as you seek to elevate your brand through impeccable customer service.

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Banking

Enhancing employee experience: The role of collaborative applications

Posted by Nic Merriman on June 23, 2022

Find out how collaborative applications can improve employee experience in the banking sector.

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Customer Experience

Taking up the CX challenge: How traditional banks are lifting their game

Posted by Sonya Close-DeBais AND Behzad Bhot on June 21, 2022

Traditional banks are responding to customers’ needs and developing breakthrough digital capabilities to improve the mainstream customer experience.

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Security

Can decentralized identities help prevent scams in a digital future?

Posted by Jefferson Costa AND Ryan Lim on June 7, 2022

For both banks and customers, decentralized identity brings clear benefits - a more personal control over privacy.

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Data and Analytics

How banks can minimize risk: Lessons from a leading European bank

Posted by Sarah Rench on June 3, 2022

Banks need to stay ahead of a constantly changing landscape, from business disruptors to always-evolving regulatory and compliance demands.

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Banking

Cracking agile home loan origination – Part 2

Posted by Behzad Bhot AND Sonya Close-DeBais on April 14, 2022

Learn how banks can make important inroads into accelerating approval turnarounds and how to start working towards new levels of operational maturity.

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Banking

Cracking agile home loan origination – Part 1

Posted by Behzad Bhot AND Sonya Close-DeBais on April 4, 2022

Digital natives are using automation and data to disrupt approval timing; as a result fintechs & digital banks are offering home loan approvals in hours or days.

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Customer Experience

Regional banks: Going digital or going down?

Posted by Simon Amarasingham AND Tara Beaton on December 16, 2021

How Avanade arms your bank with personalization weapons needed to meet and exceed targets along with your customers’ expectations on your journey to digital.

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