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Contact Center

2 articles

Latest

Customer Experience

Rethink your contact centre’s new reality

Posted by Tricia Sinclair on November 10, 2021

How call centres can provide accessible, empathetic experiences for customers without putting the health and safety of everyone at risk during the pandemic.

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Customer Experience

Sustain great brand experiences with future-ready customer service

Posted by Barry Givens on November 27, 2019

Future-ready companies are employing enterprise technology that brings together contact center operations with marketing customer-centricity.

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