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Customer Care

12 articles

Latest

Business Apps

Seven pitfalls to avoid in improving the customer experience in banking

Posted by Tom Freeman on June 24, 2022

Here are seven pitfalls to avoid as you seek to elevate your brand through impeccable customer service.

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Business Apps

Four pitfalls to avoid in transforming the patient experience in healthcare

Posted by Christiana Voelker on May 23, 2022

Learn about four pitfalls healthcare providers must avoid while elevating the patient experience and maintaining a patient’s wellbeing.

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Marketing

Account-based marketing is here to stay

Posted by Mishel Justesen on December 4, 2020

Mishel Justesen breaks down the benefits of ABM and how marketing and sales teams need to come together to drive maximum ROI from this strategic customer-targeting program.

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Customer Experience

How to wow and retain today’s fickle buyers

Posted by Avanade News on August 31, 2020

Michael Jacobi shares his thoughts on the importance to know what customers like and then to use this knowledge to offer personalized experiences that ultimately promote loyalty.

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Marketing

Transform marketing and sales into unified revenue generation

Posted by Timur Asar on August 17, 2020

Timur Asar explains how, with a fuller vision of the revenue ecosystem and the right external partner, new digital marketing and sale solutions can be the unifying enabler of your business, not an obstacle.

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Innovation

Innovate. The sometimes uncomfortable path forward

Posted by Avanade News on August 7, 2020

‘Risk of status quo’ is the new B-school phrase. Now more than ever, innovation is the foundational path for moving forward.

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Marketing

Q&A: Democratizing data-driven marketing

Posted by Mishel Justesen on July 13, 2020

With the right tools and strategy, providing data accessibility to a broader set of co-workers who depend on fact-based insights to deliver results is an attainable goal.

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Customer Experience

Breaking down customer value chains to stay competitive

Posted by Avanade News on June 15, 2020

Hugh DeWitte explains how by decoupling the customer value chain, new business models and startups, instead of taking on the big brands of the world head on, peel away a piece of the consumer purchasing process.

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Customer Experience

Outmaneuver uncertainty with responsive customer care

Posted by Jason Hunt on June 8, 2020

Jason Hunt shares Avanade’s strategy to rethink customer care for a proactive, empathetic and data-driven customer experience.

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Marketing

3 principles for increasing personalization in a social distancing era

Posted by Jacob Knettel on May 27, 2020

Jacob Knettel shares three core principles to use personalization most effectively as social distancing practices persist.

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