Customer Centric

3 articles



The Internet of Things from both sides of the insurance looking glass

Posted by Steve Magennis on July 25, 2016

IoT applied to the insurance industry is starting to carve out three natural use cases: automotive telematics, home/equipment monitoring and health maintenance.

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The new hotness: CRM in insurance

Posted by Steve Magennis on October 15, 2015

A little dismissive perhaps, but ‘old and busted’ invariably does make way for ‘new hotness.’ The same can be said about insurance CRM.

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Data and Analytics

Leveraging digital and data to create a customer-centric organization

Posted by Ken Ramoutar on January 7, 2015

Being customer-centric means recognizing that your next customer will likely talk to your company well into the buying cycle.

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