Sarah Adam-Gedge shares how adopting AI into your business shouldn’t be a daunting effort and gives practical tips to get started.

Sahir Anand, Managing Vice-President Research & Strategy of EnsembleIQ, describes the various ways AI is helping retail.

Learn about the domino effect of quality customer experiences, sharing Avanade client stories which have enriched the lives of many.

Microsoft’s Dynamics 365 is an example of how technology makers are providing the tools to accomplish digital sales and service vision.

The traditional insurance agency model is changing to a direct-to-consumer digital model that gives customers the ability to make their own choices.

Banks should revise their customer engagement and customer relationship management capabilities for greater flexibility and agility.

IT buying is about integration of multiple hardware and software components to meet the changing expectations of the digital customer.