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Customer Engagement

6 articles

Latest

Retail

AI’s role in changing the outlook of the retail industry

Posted by Avanade News on September 7, 2017

Sahir Anand, Managing Vice-President Research & Strategy of EnsembleIQ, describes the various ways AI is helping retail.

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Digital Business

Amazing customer experience really can contribute to the greater good

Posted by Avanade News on December 19, 2016

Learn about the domino effect of quality customer experiences, sharing Avanade client stories which have enriched the lives of many.

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CRM

3 ways Dynamics 365 helps you re-invent CRM

Posted by Vishal Sarkar on December 14, 2016

Microsoft’s Dynamics 365 is an example of how technology makers are providing the tools to accomplish digital sales and service vision.

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Insurance

Insurance agencies look to digital to hold on to customers

Posted by McKenzie O'Brien on September 13, 2016

The traditional insurance agency model is changing to a direct-to-consumer digital model that gives customers the ability to make their own choices.

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Banking

Liquid customer engagement in banking

Posted by Craig Gettelman on July 21, 2016

Banks should revise their customer engagement and customer relationship management capabilities for greater flexibility and agility.

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Digital Business

Sales and service strategies are shaping IT buying considerations

Posted by Avanade News on July 12, 2016

IT buying is about integration of multiple hardware and software components to meet the changing expectations of the digital customer.

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