customer experience

52 articles



AI offers to augment, not automate, the marketing team

Posted by Stella Goulet on July 26, 2017

What can marketers do to ensure they are ready for a world where AI is everywhere? Avanade CMO Stella Goulet offers three strategic actions.

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Avanade Spotlight

Infusion joins Microsoft Customer Engagement Alliance

Posted by Avanade News on July 10, 2017

We’re excited to announce that Infusion is joining the Microsoft Customer Engagement Alliance, a new strategic collaboration between Microsoft and five leading Microsoft National Gold Partner digital consulting firms.

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Bots taking digital sales and service by storm

Posted by Kathrine Lord on June 14, 2017

Bots are saving employees from repetitive tasks and allowing them to concentrate on more strategic activities that drive value and revenue.

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Fashion and apparel’s quest to merge online and offline into omnichannel

Posted by Marcos Suarez Fernandez on May 22, 2017

Growth in digital shopping coupled with smart in-store omnichannel technologies has redefined the way fashion and apparel retailers operate.

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Digital Business

Driving extreme business value from Robotic Process Automation

Posted by Bernadette Harkin on May 15, 2017

Ready to drive business value from Robotics Process Automation (RPA)? Bernadette Harkin of Avanade shares tactics on how to get there.

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Retail jobs: lost and found

Posted by Jim Hay on May 11, 2017

Jim Hays shares insights from Avanade and EKN Research retail study and describes how stores (and their workforce) will change over the next few years.

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What to consider when switching your CRM to Microsoft Dynamics 365

Posted by Nancie Calder on April 06, 2017

Nancie Calder of Avanade shares the immense benefits of migrating to Microsoft Dynamics 365 and gives advice on how to make the transition a smooth one.

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Study shows retailers overlook employees when changing store formats

Posted by Barry Givens on March 23, 2017

In new study, retail execs unanimously envision a change in the role of physical store formats: from traditional sales centers to experiential environments.

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What retailers need to look for in an ERP solution

Posted by Nick Lefkonidjates on March 21, 2017

With the right solution, retailers can leverage ERP to create more efficient, enriched and personalised customer experiences says Avanade's Lefkonidjates.

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The role of ERP in retail has changed

Posted by David Vitak on March 16, 2017

ERP in retail has changed from an integrated system for conducting day-to-day tasks to providing a dynamic, unified, and strategic view of the business.

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