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Customer Experience

123 articles

Latest

Customer Experience

From kitchen redesign to digital transformation: what I’ve learned

Posted by Jeremy Kolpak on January 31, 2023

Are you starting your digital transformation with the blueprint you need to create the experience you want?

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Data and Analytics

Teaming up with Amperity to offer modern data stack on Microsoft Cloud

Posted by Aaron Reich AND Alan Grogan on December 8, 2022

Avanade and Amperity are launching a collaboration across Europe to help clients achieve a unified, 360-degree customer profile.

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Customer Experience

How Avanade is driving human impact through experiences

Posted by Jason Hunt on October 28, 2022

Today, Avanade X puts humans at the intersection of strategy, design, and technology to show the world what’s possible when you give technology purpose.

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Business Apps

Seven pitfalls to avoid in improving the customer experience in banking

Posted by Tom Freeman on June 24, 2022

Many banks are getting trapped in these pitfalls when trying to match the customer experiences of retail, lifestyle, and hospitality companies.

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Banking

Enhancing employee experience: The role of collaborative applications

Posted by Nic Merriman on June 23, 2022

Find out how collaborative applications can improve employee experience in the banking sector.

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Customer Experience

Taking up the CX challenge: How traditional banks are lifting their game

Posted by Sonya Close-DeBais AND Behzad Bhot on June 21, 2022

Traditional banks are responding to customers’ needs and developing breakthrough digital capabilities to improve the mainstream customer experience.

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Government and Public Services

Modernize digital infrastructure to improve citizen confidence in transport

Posted by Darren Brown on June 17, 2022

Digitalization programs that improve a country's economy by making moving around safer, greener, and more efficient help prioritize citizen and worker experiences.

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Retail

How Intelligent Order Management builds retail supply chain resilience

Posted by Greg Jones AND David Choufani on June 14, 2022

Avanade’s Greg Jones and Microsoft’s Don Lees discuss how Intelligent Order Management can help retailers realize three compelling supply chain benefits.

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Business Apps

5 digital project pitfalls to avoid in the public sector

Posted by Barry Givens on June 6, 2022

Elected officials and civil servants at all levels are motivated to improve citizen engagement, however simply “going digital” agency by agency is destined to result in continued citizen frustrations if these common pitfalls are not avoided.

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Government and Public Services

How can public sector procurement change to support digital government?

Posted by Gethin Constable on May 30, 2022

Keeping the customer experience at the centre of decision making will be critical as the experience of digital services correlates with trust in government.

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