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Customer Experience

120 articles

Latest

Business Apps

Seven pitfalls to avoid in improving the customer experience in banking

Posted by Tom Freeman on June 24, 2022

Here are seven pitfalls to avoid as you seek to elevate your brand through impeccable customer service.

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Banking

Enhancing employee experience: The role of collaborative applications

Posted by Nic Merriman on June 23, 2022

Find out how collaborative applications can improve employee experience in the banking sector.

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Customer Experience

Taking up the CX challenge: How traditional banks are lifting their game

Posted by Sonya Close-DeBais AND Behzad Bhot on June 21, 2022

Traditional banks are responding to customers’ needs and developing breakthrough digital capabilities to improve the mainstream customer experience.

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Government and Public Services

Modernize digital infrastructure to improve citizen confidence in transport

Posted by Darren Brown on June 17, 2022

Here’s how and why Transport department leaders can achieve successful outcomes through digitalization of infrastructure.

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Retail

How Intelligent Order Management builds retail supply chain resilience

Posted by Greg Jones AND David Choufani on June 14, 2022

Avanade and Microsoft discuss how Intelligent Order Management can help retailers realize three compelling supply chain benefits.

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Business Apps

5 digital project pitfalls to avoid in the public sector

Posted by Barry Givens on June 6, 2022

Here are five things to avoid in your quest to re-energize the electorate in the public sector.

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Government and Public Services

How can public sector procurement change to support digital government?

Posted by Gethin Constable on May 30, 2022

To support a digital economy, government agencies must actively contribute by stimulating the way in which people and businesses engage with technology.

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Retail

3 retail sustainability wins when embracing the potential of the store

Posted by Corine Vives on May 16, 2022

Avanade explores three store-centered opportunities that retailers can capitalize on to drive their sustainability programs forward.

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Avanade Spotlight

A new space for enhanced collaboration, experience, and innovation in Malaysia

Posted by Bhavya Kapoor on May 12, 2022

Avanade’s Managing Director for SE Asia, talks about the strategic importance of Malaysia to Avanade’s growth, the launch of its newest Digital Studio.

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Retail

Avanade and Amperity connect your customers across retail channels

Posted by Greg Jones on February 15, 2022

Avanade and Amperity turn customer data into unified records to help our retail clients understand their customers and power personalized experiences.

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