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Customer Experience

102 articles

Latest

Workplace

Like it or not, technology is changing your job

Posted by Nathan Boddam-Whetham on January 15, 2019

Read the research linking employee experience to performance and why it should be a focus area for the modern workplace.

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CX

Applied innovation meets customer experience

Posted by Ellen Cowan on December 12, 2018

Hear how a global pharmaceutical company transformed the way they deliver life-saving information to a vast audience through applied innovation and digital transformation.

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Marketing

CX and marketing tech

Posted by Amir Dehnad on November 2, 2018

Amir Dehnad emphasizes the importance of realizing the full benefits of your company’s investment in martech.

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Workplace

Move over CX – there’s a new X in town

Posted by Jason Versluys on October 29, 2018

Jason Versluys explains why a focus on Workplace Experience (WX) is vitally important for businesses of today

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Marketing

Start small, think big: Getting started with personalization

Posted by Xavier Stallings on October 25, 2018

It’s plain truth that everyone wants to do personalization, because they can see it’s what customers expect. Xavier Stallings shares tips on how to get started.

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Workplace

CX = EX: If you want happy customers, you need happy employees

Posted by Stella Goulet on October 22, 2018

How important is the employee experience in driving a good customer experience? Avanade CMO Stella Goulet shares research.

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Business Apps

Who else wants to avoid a digital collision?

Posted by Chuck Ingram on October 9, 2018

Chuck Ingram shares Avanade's proven approach to avoid digital collision on your journey to becoming an Intelligent Enterprise ahead of D365UG Summit.

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Marketing

Simplify martech stacks for greater customer experiences

Posted by Stella Goulet on October 3, 2018

Avanade CMO Stella Goulet shares insight on why martech stacks are critical to business success.

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Marketing

Big impact: Avanade at Sitecore Symposium 2018

Posted by Anthony Wickham on September 27, 2018

Ant Wickham shares a sneak peek at what Avanade is up to at Sitecore Symposium October 8-11 in Orlando.

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Banking

Three tips to implement design-led thinking for Capital Markets

Posted by Andy Ross on September 10, 2018

Andy Ross shares some tips for capital markets firms to successfully transform using design-lead thinking

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