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Customer Experience

117 articles

Latest

Workplace

CX is king in retail but WX is the power behind the throne

Posted by Jason Versluys and Marcos Suarez on May 20, 2019

In today’s cutthroat retail world, staying competitive means attracting, developing and retaining the best people – the ones who truly deliver on your CX promises.

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CX

B2B brands need different strategies for CX success

Posted by Ken Ramoutar on May 16, 2019

Driving a CX program of change is a long-term journey. Ken Ramoutar shares some strategies for B2B CX practitioners to help get the right foundations in place for long-term success.

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Workplace

The truth about the modern workplace and employee experience

Posted by Chris Stradling on May 9, 2019

Chris Stradling discusses how work is no longer a 9-5 experience and how that impacts both employers & employees of today.

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Business Apps

Digital sales and service journey with Microsoft Power Platform

Posted by Jandost Khoso on April 30, 2019

Jandost Khoso discusses the many benefits of the Microsoft Power Platform.

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Business Apps

Customer experience innovation and the new workforce

Posted by Javier Morales on April 16, 2019

Read how virtual agents, together with RPA, chatbots and other AI solutions are augmenting the ‘new’ workforce and driving positive outcomes.

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Banking

Exceeding customer expectations in financial technology

Posted by Katrin Hochstaetter on March 28, 2019

The journey towards exceeding customer expectations requires awareness, imagination and perseverance, which comes with unique challenges when developing tech solutions for the financial services industry.

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Workplace

Workplace experience: A new competitive edge for banks

Posted by Paul Bowen on March 25, 2019

Paul Bowen discusses the 3 key enablers to create workplace experiences that deliver more efficient operations and a superior CX.

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CX

Doubling-down on CX with expanded Adobe partnership

Posted by Vishal Sarkar on March 20, 2019

Avanade is committed to helping brands deliver and connect compelling, relevant experiences, which is why we’re expanding our digital marketing partner ecosystem with Adobe.

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Workplace

Workplace experience: Your competitive advantage

Posted by Steve Goldberg on March 4, 2019

Companies that ignore the workplace experience are ignoring a crucial contributor to great customer experience and maximum ROI.

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Workplace

It’s time to redefine the importance of the employee experience

Posted by Antonia Watson on February 26, 2019

Discover how digital technologies are redefining employee experience and how your business can thrive if you focus on workplace experience (WX).

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