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Customer Experience

109 articles

Latest

Customer Experience

New retail customer imperatives in a pandemic era

Posted by Avanade News on July 21, 2020

Dave Weinand discusses how the new reality for retail and restaurant has changed customer behavior and how it is critical that the industry work together to meet the new needs of the customer while ensuring the long term viability of their business.

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Retail

Retail strategies for brands and retailers at the end-of-lockdown

Posted by Stéphane Donic on July 6, 2020

No one knows if this new situation will durably change consumer behavior and in what proportions. What is certain is that businesses must above all else demonstrate their share of humanity and benevolence through concrete actions towards their employees and customers.

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Customer Experience

Do cultural differences have an influence on customer experience?

Posted by Mariam Ranchal on June 25, 2020

Cultural awareness in CX is crucial when it comes to comparing CX data across different countries. Mariam Ranchel shares tips to help you are draw valid conclusions.

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Customer Experience

Breaking down customer value chains to stay competitive

Posted by Hugh DeWitte on June 15, 2020

Hugh DeWitte explains how by decoupling the customer value chain, new business models and startups, instead of taking on the big brands of the world head on, peel away a piece of the consumer purchasing process.

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Customer Experience

Outmaneuver uncertainty with responsive customer care

Posted by Jason Hunt on June 8, 2020

Jason Hunt shares Avanade’s strategy to rethink customer care for a proactive, empathetic and data-driven customer experience.

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Marketing

3 principles for increasing personalization in a social distancing era

Posted by Jacob Knettel on May 27, 2020

Jacob Knettel shares three core principles to use personalization most effectively as social distancing practices persist.

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Marketing

Beating digital transformation fatigue

Posted by Chris Horton on May 14, 2020

Chris Horton explains how businesses can accelerate their digital transformation again without becoming mired in technicalities thanks to the Sitecore platform.

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Customer Experience

Creating customer journey maps for enhanced CX

Posted by Mishel Justesen on May 7, 2020

Mishel Justesen explains how to learn your customers’ needs with a customer journey map and shares the how-to guide to engage with them.

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Customer Experience

Five rapid-response CX strategies to adapt to the ‘new normal’

Posted by Amir Dehnad on April 22, 2020

Amir Dehnad identified five key strategies that can help businesses focusing on digital experiences in the most efficient way possible.

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Retail

The five capabilities retailers need to prototype new CX

Posted by Robert Want on March 19, 2020

Rob Want identified five characteristics of cloud platforms that support the retailer’s prototyping needs, based on Avanade’s work with retailers around the world.

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