Amir Dehnad shares 4 roadblocks you need to get past to deliver individualisation and become future ready.

Ken Ramoutar shares metrics strategies that can help equate CX with customer value gained or lost.

With new entrants looking to shake up the consumer banking sector, Paul Bowen discusses what established banks need to do to ward off these threats.

Vishal Sarkar shares what Avanade has been doing over the past 12 months around Microsoft Dynamics 365 and what to expect from us at the Microsoft Business Applications Summit.

With a more knowledgeable and empowered guest, the winner in the hospitality industry is the company that consistently offers an experience its customers will cherish

You can have great CX without great EX. But, most often when CX is poor, it is employee experience that has let us down. In other words, EX is a leading indicator of CX.

In today’s cutthroat retail world, staying competitive means attracting, developing and retaining the best people – the ones who truly deliver on your CX promises.

Driving a CX program of change is a long-term journey. Ken Ramoutar shares some strategies for B2B CX practitioners to help get the right foundations in place for long-term success.

Chris Stradling discusses how work is no longer a 9-5 experience and how that impacts both employers & employees of today.

Jandost Khoso discusses the many benefits of the Microsoft Power Platform.