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Customer Experience

69 articles

Latest

Retail

Making Sears relevant to millennials

Posted by Matt Joe on April 4, 2018

The truth is: retail isn’t dead — it is changing. And successful retailers are changing with it says Matt Joe.

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Data and Analytics

AI: How to get from hot mess to business value

Posted by Steve Palmer on March 14, 2018

Learn about Avanade’s 6-step approach for preparing your company data for AI applications of today and tomorrow.

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Digital Business

Every $1 spent on customer experience delivers a $3 return

Posted by Stella Goulet on March 2, 2018

Delivering great customer experience takes vision and a plan. Take Avanade's CX Trek to gauge where you stand.

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Artificial Intelligence

Exploring the human benefits of artificial intelligence

Posted by Maria Muller on February 28, 2018

Despite the challenges, organizations are digitally transforming to compete for customers and AI promises a way forward. Are you ready?

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Banking

Flattening silos and improving employee engagement for banks

Posted by Jerome Thiebaud on February 20, 2018

Jerome Thiebaud outlines four tips that accelerate a dynamic banking ecosystem poised for success.

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Retail

Retailers need to better enable their frontline workforce

Posted by Avanade News on February 15, 2018

As retailers prioritize improving their CX, they must do so on the back of an excellent employee experience, not at the cost of it.

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Digital Business

Improve CX with change enablement – Part 2

Posted by Barry Mike on February 13, 2018

Learn the final two activities companies should focus on to drive exceptional customer experience with change enablement.

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Digital Business

Improve CX with change enablement

Posted by Barry Mike on February 5, 2018

Barry Mike shares four areas your company should focus on to ensure your CX platforms actually deliver great customer experiences.

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Banking

Are fintechs really the enemy at the gates for traditional banks?

Posted by Paul Bowen on January 26, 2018

If banks can begin looking on their digital rivals as partners rather than enemies, then everyone stands to benefit says Avanade banking expert Paul Bowen.

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Retail

What can we learn from the retail industry in Italy?

Posted by Gianluca Marcellino and Giuseppe Russo on January 10, 2018

Gianluca and Giuseppe share valuable retail insights that will help you engage with your customers, wherever in the world they may be.

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