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Customer Experience

60 articles

Latest

Retail

What can we learn from the retail industry in Italy?

Posted by Gianluca Marcellino and Giuseppe Russo on January 10, 2018

Gianluca and Giuseppe share valuable retail insights that will help you engage with your customers, wherever in the world they may be.

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Digital Business

Customer experience – getting to 99% journey satisfaction

Posted by Ken Ramoutar on January 8, 2018

Ken Ramoutar shares common misperceptions of CX and gives tips to direct you on the right path.

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Retail

Emerging technologies in retail: an execution primer

Posted by Avanade News on January 5, 2018

Aaron Reich and Melissa Sherrard chat emerging tech in retail in this Q&A blog post with Gaurav Pant of Incisiv.

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Retail

The holiday season: no better time to walk in your customer's shoes

Posted by Jason Hunt on December 18, 2017

Jason Hunt shares three tips for retailers on creating exceptional experiences for customers and employees during the holiday season.

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Retail

The future of retail in the Avanade Digital Lab at NRF 2018

Posted by Marcos Suarez Fernandez on December 14, 2017

Digital retail expert Marcos Suarez Fernandez describes the technology on display at Avanade’s Digital Retail Lab at NRF 2018.

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Retail

5 tips for retailers to improve online customer experiences

Posted by Camille Baumann on December 6, 2017

Camille Baumann shares five tips retailers can use to avoid bad online customer experiences during the holidays.

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Digital Business

Digging deeper into the Power of Moments

Posted by Sherri Brouwer on November 6, 2017

Some people call them defining moments, others call them power moments. Sherri Brouwer explains the Power of Moments framework by New York Times bestselling authors, Chip and Dan Heath.

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Digital Business

Beverage company celebrates newly improved call centre

Posted by Richard Oliver on October 19, 2017

Richard Oliver of Avanade shares his experience working with a well-known beverage company to launch a new call centre operation, using existing CRM and ERP systems.

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Avanade Spotlight

Power of Moments at Sitecore Symposium 2017

Posted by Sherri Brouwer on October 12, 2017

Sherri Brouwer shares why Sitecore Symposium is her favorite event of the year. This year we’re embarking on a “Power of Moments” journey. Are you with us?

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Artificial Intelligence

AI offers to augment, not automate, the marketing team

Posted by Stella Goulet on July 26, 2017

What can marketers do to ensure they are ready for a world where AI is everywhere? Avanade CMO Stella Goulet offers three strategic actions.

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