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Customer Experience

123 articles

Latest

Customer Experience

Get past these 4 roadblocks to deliver intelligent, individualised CX

Posted by Amir Dehnad on July 5, 2019

Amir Dehnad shares 4 roadblocks you need to get past to deliver individualisation and become future ready.

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Customer Experience

CX metrics – which ones tell a more meaningful story?

Posted by Ken Ramoutar on June 14, 2019

Ken Ramoutar shares metrics strategies that can help equate CX with customer value gained or lost.

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Banking

Your basket contains: One microwaveable lasagne, and a mortgage. Proceed to checkout.

Posted by Paul Bowen on June 7, 2019

With new entrants looking to shake up the consumer banking sector, Paul Bowen discusses what established banks need to do to ward off these threats.

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Business Apps

How to future-proof your customer experience

Posted by Vishal Sarkar on June 6, 2019

Vishal Sarkar shares what Avanade has been doing over the past 12 months around Microsoft Dynamics 365 and what to expect from us at the Microsoft Business Applications Summit.

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Digital Business

The guest experience: More than just technology rollouts

Posted by Ashu Bhatia on June 5, 2019

With a more knowledgeable and empowered guest, the winner in the hospitality industry is the company that consistently offers an experience its customers will cherish

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Customer Experience

EX needs to play catch-up with CX

Posted by Camille Baumann on June 3, 2019

You can have great CX without great EX. But, most often when CX is poor, it is employee experience that has let us down. In other words, EX is a leading indicator of CX.

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Workplace

CX is king in retail but WX is the power behind the throne

Posted by Jason Versluys and Marcos Suarez on May 20, 2019

In today’s cutthroat retail world, staying competitive means attracting, developing and retaining the best people – the ones who truly deliver on your CX promises.

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Customer Experience

B2B brands need different strategies for CX success

Posted by Ken Ramoutar on May 16, 2019

Driving a CX program of change is a long-term journey. Ken Ramoutar shares some strategies for B2B CX practitioners to help get the right foundations in place for long-term success.

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Workplace

The truth about the modern workplace and employee experience

Posted by Chris Stradling on May 9, 2019

Chris Stradling discusses how work is no longer a 9-5 experience and how that impacts both employers & employees of today.

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Business Apps

Digital sales and service journey with Microsoft Power Platform

Posted by Jandost Khoso on April 30, 2019

Jandost Khoso discusses the many benefits of the Microsoft Power Platform.

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