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Customer Experience

96 articles

Latest

Customer Experience

The four pillars of a modern digital experience architecture

Posted by Ankita Shetty on July 22, 2021

Learn why the 4 pillars of a modern digital experience architecture are crucial for a competitive digital experience for your business and your customers.

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Customer Experience

Master your content lifecycle with an experience-first approach

Posted by Amir Dehnad on July 19, 2021

Learn how to optimize your end-to-end content lifecycle with an experience-first content strategy that delivers market-leading customer experiences.

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Retail

How ICA-Roslagstull reimagined the store experience

Posted by Rasmus Hyltegard on June 11, 2021

Read how Avanade’s Intelligent Store framework elevated and improved ICA-Roslagstull's in-store grocery shopping experience.

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Customer Experience

Building a digital experience foundation to last, fast

Posted by Timur Asar on May 28, 2021

Learn why and how personalized digital experiences are needed for your business and in winning market shares.

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Customer Experience

Rethink service in your customer experience Part II

Posted by Vishal Sarkar on May 21, 2021

Organizations that offer more agile service process can better anticipate and respond to customer behavior.

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Customer Experience

B2C expectations have crossed over to the B2B world

Posted by Tara Beaton on May 10, 2021

Find out why B2B organizations are increasingly embracing B2C approach to their marketing and sales efforts in response to our modern, changing attitudes.

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Customer Experience

Defining digital brand experiences

Posted by Peter Rivera on April 27, 2021

Learn to make your brand stand out in the digital space based on the temporal & sensorial factors to create truly amazing brand experiences for your customers.

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Banking

Why do banks struggle with CX?

Posted by Peter Barrett on March 15, 2021

Banks that leverage AI can generate deeper customer insights and engagement.

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Customer Experience

A faster way to more effective content management

Posted by Timur Asar on March 9, 2021

Today’s customers expect brands to provide them with a powerful, personalized experience at all times – and across all channels.

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Innovation

Experiences without boundaries: Strengthening the web of human interactions

Posted by Cristy Stone on March 1, 2021

Cristy Stone shares takeaways from Avanade’s newest research that spotlights digital experiences and how organizations can harness them for success.

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