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Customer Experience

111 articles

Latest

Banking

Banks: How to get to growth

Posted by Peter Barrett on December 14, 2020

Peter Barrett outlines several ways that banks can make changes to grow during these turbulent times.

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Marketing

Account-based marketing is here to stay

Posted by Mishel Justesen on December 4, 2020

Mishel Justesen breaks down the benefits of ABM and how marketing and sales teams need to come together to drive maximum ROI from this strategic customer-targeting program.

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Retail

Digital tools play an increasingly important role for retail stores

Posted by Anders Risberg on November 20, 2020

Anders Risberg provides three key insights to build out data-driven stores and increase the customer experience.

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Innovation

Why data and IoT can track down anything, even my missing trashcan

Posted by Bernd Weidenmueller on November 16, 2020

Are companies really connecting the dots and improving the customer experience?

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Avanade Spotlight

What makes investing in the digital member experience worthwhile?

Posted by Luke Rainbow on November 9, 2020

Avanade partnered with smartMonday to rethink its digital marketing strategy, and design and build a new website experience and member portal.

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Customer Experience

3 tips for staying on your toes with your customer value chain

Posted by Jacob Knettel on October 27, 2020

Jacob Knettel emphasizes the need to rapidly adapt when unpredictable circumstances occur, how you can prepare yourself and ensure you’re delivering high value to your customers.

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Customer Experience

When responsive customer care depends on the last mile

Posted by Dan Cefaratti on October 8, 2020

Service organizations can take practical steps to bridge the gap between what customers expect and what employees can reasonably deliver during the last mile.

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Customer Experience

How to wow and retain today’s fickle buyers

Posted by Michael Jacobi on August 31, 2020

Michael Jacobi shares his thoughts on the importance to know what customers like and then to use this knowledge to offer personalized experiences that ultimately promote loyalty.

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Customer Experience

New retail customer imperatives in a pandemic era

Posted by Avanade News on July 21, 2020

Dave Weinand discusses how the new reality for retail and restaurant has changed customer behavior and how it is critical that the industry work together to meet the new needs of the customer while ensuring the long term viability of their business.

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Retail

Retail strategies for brands and retailers at the end-of-lockdown

Posted by Stéphane Donic on July 6, 2020

Businesses must above all else demonstrate their share of humanity and benevolence through concrete actions towards their employees and customers.

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