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Customer Experience

55 articles

Latest

Digital Business

Digging deeper into the Power of Moments

Posted by Sherri Brouwer on November 6, 2017

Some people call them defining moments, others call them power moments. Sherri Brouwer explains the Power of Moments framework by New York Times bestselling authors, Chip and Dan Heath.

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Digital Business

Beverage company celebrates newly improved call centre

Posted by Richard Oliver on October 19, 2017

Richard Oliver of Avanade shares his experience working with a well-known beverage company to launch a new call centre operation, using existing CRM and ERP systems.

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Avanade Spotlight

Power of Moments at Sitecore Symposium 2017

Posted by Sherri Brouwer on October 12, 2017

Sherri Brouwer shares why Sitecore Symposium is her favorite event of the year. This year we’re embarking on a “Power of Moments” journey. Are you with us?

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Innovation

AI offers to augment, not automate, the marketing team

Posted by Stella Goulet on July 26, 2017

What can marketers do to ensure they are ready for a world where AI is everywhere? Avanade CMO Stella Goulet offers three strategic actions.

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Avanade Spotlight

Infusion joins Microsoft Customer Engagement Alliance

Posted by Avanade News on July 10, 2017

We’re excited to announce that Infusion is joining the Microsoft Customer Engagement Alliance, a new strategic collaboration between Microsoft and five leading Microsoft National Gold Partner digital consulting firms.

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Innovation

Bots taking digital sales and service by storm

Posted by Kathrine Lord on June 14, 2017

Bots are saving employees from repetitive tasks and allowing them to concentrate on more strategic activities that drive value and revenue.

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Retail

Fashion and apparel’s quest to merge online and offline into omnichannel

Posted by Marcos Suarez Fernandez on May 22, 2017

Growth in digital shopping coupled with smart in-store omnichannel technologies has redefined the way fashion and apparel retailers operate.

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Artificial Intelligence

Driving extreme business value from Robotic Process Automation

Posted by Bernadette Harkin on May 15, 2017

Ready to drive business value from Robotics Process Automation (RPA)? Bernadette Harkin of Avanade shares tactics on how to get there.

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Retail

Retail jobs: lost and found

Posted by Jim Hay on May 11, 2017

Learn how retail stores (and their workforce) will change over the next few years.

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CRM

What to consider when switching your CRM to Microsoft Dynamics 365

Posted by Nancie Calder on April 6, 2017

Learn about the immense benefits of migrating to Microsoft Dynamics 365 and get advice on how to make the transition a smooth one.

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