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Customer Experience

76 articles

Latest

Digital Business

Is your martech engaging customers – or losing them?

Posted by Ken Ramoutar on July 18, 2018

How do you connect your martech to wow your customers? Find out from Ken Ramoutar.

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Artificial Intelligence

How AI improves customer experience and drives business outcomes

Posted by Tripti Sethi on July 3, 2018

What is the future of AI? How will we use AI to improve the customer experience? Tripti Sethi provides some answers.

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Business Apps

The infrastructure of intelligent experiences

Posted by Chuck Ingram on June 27, 2018

Find out how the infrastructure of intelligent experiences provides consumer-facing businesses in any industry a scalable way to deliver individualized customer experiences.

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Artificial Intelligence

AI helps brands create emotional connections to customers

Posted by Adam Warby on June 20, 2018

Avanade CEO Adam Warby shares proven examples of how brands are using AI to connect with their customers.

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Retail

Slings and arrows won’t bring down brick and mortar

Posted by Juan Gutiérrez Botella on June 1, 2018

Learn how fashion retailers are working hard to understand shoppers’ belief systems, motivations and behaviors so they can co-create the customer experience with them.

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Retail

How retailers empower their frontline for customer experience

Posted by Gianluca Marcellino on April 30, 2018

Gianluca Marcellino is joined by special guests from Incisiv to discuss how CX is intricately linked to, reliant on and powered by retailers’ frontline associates.

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Digital Business

Does investing in employee experience really pay off?

Posted by Ken Ramoutar on April 25, 2018

Companies who invest in employee experience yield results explains Ken Ramoutar.

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Retail

Making Sears relevant to millennials

Posted by Matt Joe on April 4, 2018

The truth is: retail isn’t dead — it is changing. And successful retailers are changing with it says Matt Joe.

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Data and Analytics

AI: How to get from hot mess to business value

Posted by Steve Palmer on March 14, 2018

Learn about Avanade’s 6-step approach for preparing your company data for AI applications of today and tomorrow.

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Digital Business

Every $1 spent on customer experience delivers a $3 return

Posted by Stella Goulet on March 2, 2018

Delivering great customer experience takes vision and a plan. Take Avanade's CX Trek to gauge where you stand.

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