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Customer Experience

89 articles

Latest

Banking

Why do banks struggle with CX?

Posted by Peter Barrett on March 15, 2021

Banks that leverage AI can generate deeper customer insights and engagement.

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Customer Experience

A faster way to more effective content management

Posted by Timur Asar on March 9, 2021

Today’s customers expect brands to provide them with a powerful, personalized experience at all times – and across all channels.

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Innovation

Experiences without boundaries: Strengthening the web of human interactions

Posted by Cristy Stone on March 1, 2021

Cristy Stone shares takeaways from Avanade’s newest research that spotlights digital experiences and how organizations can harness them for success.

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Customer Experience

Service: The unexpected experience influencer

Posted by Vishal Sarkar on January 28, 2021

Vishal Sarkar emphasizes that now more than ever organizations must look at customer service in a different way both from a technological as well as a process standpoint.

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Banking

Banks: How to get to growth

Posted by Peter Barrett on December 14, 2020

Peter Barrett outlines several ways that banks can make changes to grow during these turbulent times.

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Marketing

Account-based marketing is here to stay

Posted by Mishel Justesen on December 4, 2020

Mishel Justesen breaks down the benefits of ABM and how marketing and sales teams need to come together to drive maximum ROI from this strategic customer-targeting program.

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Retail

Digital tools play an increasingly important role for retail stores

Posted by Anders Risberg on November 20, 2020

Anders Risberg provides three key insights to build out data-driven stores and increase the customer experience.

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Innovation

Why data and IoT can track down anything, even my missing trashcan

Posted by Bernd Weidenmueller on November 16, 2020

Are companies really connecting the dots and improving the customer experience?

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Avanade Spotlight

What makes investing in the digital member experience worthwhile?

Posted by Luke Rainbow on November 9, 2020

Avanade partnered with smartMonday to rethink its digital marketing strategy, and design and build a new website experience and member portal.

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Customer Experience

3 tips for staying on your toes with your customer value chain

Posted by Jacob Knettel on October 27, 2020

Jacob Knettel emphasizes the need to rapidly adapt when unpredictable circumstances occur, how you can prepare yourself and ensure you’re delivering high value to your customers.

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