In today’s cutthroat retail world, staying competitive means attracting, developing and retaining the best people – the ones who truly deliver on your CX promises.

Driving a CX program of change is a long-term journey. Ken Ramoutar shares some strategies for B2B CX practitioners to help get the right foundations in place for long-term success.

Chris Stradling discusses how work is no longer a 9-5 experience and how that impacts both employers & employees of today.

Jandost Khoso discusses the many benefits of the Microsoft Power Platform.

Read how virtual agents, together with RPA, chatbots and other AI solutions are augmenting the ‘new’ workforce and driving positive outcomes.

The journey towards exceeding customer expectations requires awareness, imagination and perseverance, which comes with unique challenges when developing tech solutions for the financial services industry.

Paul Bowen discusses the 3 key enablers to create workplace experiences that deliver more efficient operations and a superior CX.

Avanade is committed to helping brands deliver and connect compelling, relevant experiences, which is why we’re expanding our digital marketing partner ecosystem with Adobe.

Companies that ignore the workplace experience are ignoring a crucial contributor to great customer experience and maximum ROI.

Discover how digital technologies are redefining employee experience and how your business can thrive if you focus on workplace experience (WX).