Rob Want identified five characteristics of cloud platforms that support the retailer’s prototyping needs, based on Avanade’s work with retailers around the world.

Ken Ramoutar explains how to take action to learn from and prevent the bad customer experiences from occurring again.

Julia Martin is looking at the triangular theory of love through a CX lens.

Ben Morgan describes six challenges that might be preventing your company from introducing powerful personalized experiences.

Shawn Shell gives three factors that often spell the difference between success and failure with an innovation strategy.

Ken Ramoutar explains how to build out a CX team and structure that will be effective in your specific business operating model.

Avanade Australia modern workplace lead Chris Stradling runs through the importance of people in workplace strategy.

Chris Horton shows the importance of digital marketing operations added to the usual focus on technology and strategy.

Julia Martin discusses three ways to deliver exceptional customer experience and grow long term affinity for your products and services.

Mike Jacobi discusses the doomed martech predictions of the 2010s and the marketing technology predictions for the 2020s that will be presented at Adobe CXM Space.