Learn how successful retailers found ways to integrate their in-store and online operations to delight their customers with engaging experiences at scale.
How to connect the systems of insight and the systems of engagement for an effective customer journey optimization and orchestration.
Marit van Dijk and Jonathan Vardy offer practical advice on how to put five essential digital transformation building blocks in place to move forward in 2021.
Timur Asar explains how, with a fuller vision of the revenue ecosystem and the right external partner, new digital marketing and sale solutions can be the unifying enabler of your business, not an obstacle.
Hugh DeWitte explains how by decoupling the customer value chain, new business models and startups, instead of taking on the big brands of the world head on, peel away a piece of the consumer purchasing process.
Jeff Vilimek describes augmented reality, virtual reality and mixed reality, gives example of how it is used in retail and provides recommendations.
Ken Ramoutar shares metrics strategies that can help equate CX with customer value gained or lost.
Driving a CX program of change is a long-term journey. Ken Ramoutar shares some strategies for B2B CX practitioners to help get the right foundations in place for long-term success.
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