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Customer Satisfaction

2 articles

Latest

Banking

The urgency of digital ethics for banks

Posted by Chris McClean AND Peter Barrett on March 4, 2021

Remember the Apple credit card launched by Goldman Sachs? The one with algorithms that offered lower credit limits for women than men, even among married couples with shared accounts? Apple co-founder Steve Wozniak complained that it happened to his wife, and the New York Department of Financial Services launched an investigation. And have you read...

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Banking

Bank to the future - banks should embrace change

Posted by Omer Ali Khan on May 6, 2019

Omer Ali Khan discusses why and how banks needs to embrace change and modernize.

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