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Customer Satisfaction

2 articles

Latest

Banking

The urgency of digital ethics for banks

Posted by Chris McClean and Peter Barrett on March 4, 2021

Technology is rapidly changing every aspect of how companies serve customers and engage employees, but often without consideration for important ethical consequences.

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Banking

Bank to the future - banks should embrace change

Posted by Omer Ali Khan on May 6, 2019

Omer Ali Khan discusses why and how banks needs to embrace change and modernize.

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