Avanade is transforming the Contact Center experience with the Microsoft Digital Contact Center Platform to empower employees, customers & fuel business growth.

William Binnie explores how organizations can rethink their customer experience measurement in terms of outcomes instead of internal metrics.

In today’s world, it’s imperative that customers have a seamless and consistent journey irrespective of their preferred contact channel.

Organizations that offer more agile service process can better anticipate and respond to customer behavior.

Ken Ramoutar explains how to take action to learn from and prevent the bad customer experiences from occurring again.

Future-ready companies are employing enterprise technology that brings together contact center operations with marketing customer-centricity.

When it comes to customer service and field service, it’s the asset that is the center of the universe.

Learn more about implementing chatbots - one of the exciting technologies that can help organizations offload the burden of small jobs from resources by use of intelligent bot agents.

Learn the final two activities companies should focus on to drive exceptional customer experience with change enablement.