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Customer Service

9 articles

Latest

Customer Experience

Transforming service with Microsoft Digital Contact Center Platform

Posted by Nancie Calder on July 19, 2022

Avanade is transforming the Contact Center experience with the Microsoft Digital Contact Center Platform to empower employees, customers & fuel business growth.

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Customer Experience

When it comes to CX, rethink what matters: Output vs. outcome

Posted by William Binnie on January 11, 2022

How organizations can rethink their customer experience measurement in terms of outcomes instead of internal metrics.

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Customer Experience

Rethink your contact centre’s new reality

Posted by Tricia Sinclair on November 10, 2021

How call centres can provide accessible, empathetic experiences for customers without putting the health and safety of everyone at risk during the pandemic.

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Customer Experience

Rethink service in your customer experience Part II

Posted by Vishal Sarkar on May 21, 2021

Read our FASTR guide to positively impacting your customer service experience.

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Customer Experience

Focus on bad customer experience

Posted by Avanade News on March 17, 2020

Ken Ramoutar explains how to take action to learn from and prevent the bad customer experiences from occurring again.

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Customer Experience

Sustain great brand experiences with future-ready customer service

Posted by Barry Givens on November 27, 2019

Future-ready companies are employing enterprise technology that brings together contact center operations with marketing customer-centricity.

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Business Apps

Master your assets to be Future Ready. Now.

Posted by Dan Cefaratti on August 23, 2019

When it comes to customer service and field service, it’s the asset that is the center of the universe.

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Innovation

Smarter sales and service with the Microsoft Bot Framework

Posted by Avanade News on February 18, 2019

Learn more about implementing chatbots - one of the exciting technologies that can help organizations offload the burden of small jobs from resources by use of intelligent bot agents.

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Customer Experience

Improve CX with change enablement – Part 2

Posted by Barry Mike on February 13, 2018

Learn the final two activities companies should focus on to drive exceptional customer experience with change enablement.

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