Avanade is transforming the Contact Center experience with the Microsoft Digital Contact Center Platform to empower employees, customers & fuel business growth.
William Binnie explores how organizations can rethink their customer experience measurement in terms of outcomes instead of internal metrics.
Organizations that offer more agile service process can better anticipate and respond to customer behavior.
Future-ready companies are employing enterprise technology that brings together contact center operations with marketing customer-centricity.
Learn more about implementing chatbots - one of the exciting technologies that can help organizations offload the burden of small jobs from resources by use of intelligent bot agents.
Talk to us about how we can bring the power of digital innovation to your business.