Loading...

Loading...

Customer Service

6 articles

Latest

Customer Experience

Focus on bad customer experience

Posted by Ken Ramoutar on March 17, 2020

Ken Ramoutar explains how to take action to learn from and prevent the bad customer experiences from occurring again.

READ MORE

Customer Experience

Sustain great brand experiences with future-ready customer service

Posted by Barry Givens on November 27, 2019

Future-ready companies are employing enterprise technology that brings together contact center operations with marketing customer-centricity.

READ MORE

Business Apps

Master your assets to be Future Ready. Now.

Posted by Dan Cefaratti on August 23, 2019

When it comes to customer service and field service, it’s the asset that is the center of the universe.

READ MORE

Innovation

Smarter sales and service with the Microsoft Bot Framework

Posted by Jandost Khoso on February 18, 2019

Learn more about implementing chatbots - one of the exciting technologies that can help organizations offload the burden of small jobs from resources by use of intelligent bot agents.

READ MORE

Customer Experience

Improve CX with change enablement – Part 2

Posted by Barry Mike on February 13, 2018

Learn the final two activities companies should focus on to drive exceptional customer experience with change enablement.

READ MORE

Innovation

How to create a foundation for digital innovation: people & policy

Posted by Julian Tomison on August 25, 2016

One of the biggest barriers to digital innovation is peoples' fear of failure, because it often underlies their resistance to change.

READ MORE

Avanade Insights Newsletter

Stay up to date with our latest news.

Contact Avanade

Next steps

Talk to us about how we can bring the power of digital innovation to your business.

CLOSE
Modal window
Contract
Share this page