When it comes to customer service and field service, it’s the asset that is the center of the universe.

Learn more about implementing chatbots - one of the exciting technologies that can help organizations offload the burden of small jobs from resources by use of intelligent bot agents.

Learn the final two activities companies should focus on to drive exceptional customer experience with change enablement.

For the omnichannel experience to be successful, front-end platforms must align perfectly with back-end operations and systems such as ERP.

One of the biggest barriers to digital innovation is peoples' fear of failure, because it often underlies their resistance to change.

Banks should revise their customer engagement and customer relationship management capabilities for greater flexibility and agility.

Rightsourcing, as it relates to managed services, means taking into account skill set, location, strategy and ability to scale.