For the omnichannel experience to be successful, front-end platforms must align perfectly with back-end operations and systems such as ERP.
One of the biggest barriers to digital innovation is peoples’ fear of failure, because it often underlies their resistance to change.
Banks should revise their customer engagement and customer relationship management capabilities for greater flexibility and agility.
Rightsourcing, as it relates to managed services, means taking into account skill set, location, strategy and ability to scale.
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