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Customer Service

4 articles

Latest

Business Apps

Master your assets to be Future Ready. Now.

Posted by Dan Cefaratti on August 23, 2019

When it comes to customer service and field service, it’s the asset that is the center of the universe.

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Innovation

Smarter sales and service with the Microsoft Bot Framework

Posted by Jandost Khoso on February 18, 2019

Learn more about implementing chatbots - one of the exciting technologies that can help organizations offload the burden of small jobs from resources by use of intelligent bot agents.

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Customer Experience

Improve CX with change enablement – Part 2

Posted by Barry Mike on February 13, 2018

Learn the final two activities companies should focus on to drive exceptional customer experience with change enablement.

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Innovation

How to create a foundation for digital innovation: people & policy

Posted by Julian Tomison on August 25, 2016

One of the biggest barriers to digital innovation is peoples' fear of failure, because it often underlies their resistance to change.

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