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digital customer

39 articles

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Avanade Spotlight

Celebrating Avanade employees awarded distinguished Sitecore MVP status

Posted by Avanade News on February 23, 2017

Several Avanade employees have been awarded 2017 Sitecore MVP, a distinction that recognizes their exceptional knowledge and expertise in digital marketing.

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Digital Business

Your companion on the omni-channel journey

Posted by Ismael Quteifan on February 10, 2017

Consumer behaviour keeps changing and businesses must keep up. Avanade's Ismael Quteifan shares modern omni-channel strategy using Microsoft ecosystem.

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Digital Business

Perfecting customer experiences with frictionless personalization

Posted by Amir Dehnad on January 26, 2017

In my first blog post discussing using personalisation to deliver a seamless customer experience, we delved into context marketing strategy. This follow-up post considers how the people prerogative and frictionless personalisation impact user experience. The People Prerogative While all big brands will have people on hand who are familiar with cus...

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Digital Business

Amazing customer experience really can contribute to the greater good

Posted by Avanade News on December 19, 2016

Christina Winquist discusses the domino effect of quality customer experiences, sharing Avanade client stories which have enriched the lives of many.

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Digital Business

Personalising your customer experience to remove friction

Posted by Amir Dehnad on December 13, 2016

Avanade digital expert Amir Dehnad discusses the many benefits of positive customer experiences in his latest blog post. Download our free report today.

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Digital Business

Building customer relationships: from touchpoints to transactions

Posted by Avanade News on October 27, 2016

Avanade digital customer experts weigh in on the best ways to convert touchpoints into transactions to build real customer relationships.

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Banking

The double-digit millionaire and the digital dragon

Posted by Sanjay Marwaha on October 19, 2016

The shifting winds of wealth management have moved us to a reality that recognizes many levels of wealth and the need for sophisticated client management.

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Banking

Online conversion performance: traditional banks vs. fintech startups

Posted by Ananda Bose on September 27, 2016

Avanade's Ananda Bose discusses a traditional banking vs. fintech startup senerio as it relates to online conversion performance.

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Digital Business

3 best practices for creating flawless customer experiences

Posted by Florin Rotar on August 17, 2016

Avanade research with Sitecore shows that for every US$1 spent on customer experience, organizations are seeing a $3 return and a boost in revenue by 19%.

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Banking

Customer analytics & insights: an imperative for the banking industry

Posted by Mohan Naidu on August 10, 2016

Avanade Customer Analytics and Insights (ACAI) solution delivers personalized content and context to drive banking engagement with speed and flexibility.

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