The insurance industry is in the middle of a radical operational shift. The traditional agency model of customers working solely and directly with an agent is giving way to a direct-to-consumer digital model that gives customers hands-on ability to make their own choices and purchase decision. That means insurance agencies should be able to provi...
Marcos Suarez Fernandez shares how to implement Avanade's six pillars for digital retail success to build a robust, complete digital retail strategy.
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