Digital Sales and Service

4 articles


Business Apps

Who is managing your new front office?

Posted by Dan Cefaratti on January 16, 2020

Dan Cefaratti discusses the critical roles in the new front office and what it takes for future-ready organizations to create the new back office.


Business Apps

Master your assets to be Future Ready. Now.

Posted by Dan Cefaratti on August 23, 2019

When it comes to customer service and field service, it’s the asset that is the center of the universe.


Business Apps

How to future-proof your customer experience

Posted by Vishal Sarkar on June 6, 2019

Vishal Sarkar shares what Avanade has been doing over the past 12 months around Microsoft Dynamics 365 and what to expect from us at the Microsoft Business Applications Summit.


Customer Experience

Great employee experiences = great customer experiences

Posted by Annette Giardina on January 31, 2017

The sales cycle hasn't changed since the days of the cavemen. It's always been about the transaction between buyer and seller, whether that's a spear in return for meat, or dollars for a car. What has changed are the expectations of the consumer, and consequently the expectations of the employee. What Needs to Change? Not too long ago the key focus...


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