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Employee Experience

18 articles

Latest

Retail

How retailers empower their frontline for customer experience

Posted by Gianluca Marcellino on April 30, 2018

Gianluca Marcellino is joined by special guests from Incisiv to discuss how CX is intricately linked to, reliant on and powered by retailers’ frontline associates.

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Digital Business

Does investing in employee experience really pay off?

Posted by Ken Ramoutar on April 25, 2018

Companies who invest in employee experience yield results explains Ken Ramoutar.

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Retail

What’s holding retailers back from workforce investment?

Posted by Avanade News on March 23, 2018

Giri Agarwal of Incisiv shares insight on the three things holding retailers back from investing in the employee experience.

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Health Care

Digital technology meets patient care: The Virtual Tumor Board

Posted by Tom Hoglund on February 26, 2018

Avanade recently helped a large hospital system pilot a new way of conducting tumor boards using Office 365 and Microsoft Teams.

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Digital Business

Employee experience is not only a topic for HR managers

Posted by Francesca Tassistro on November 8, 2017

Based on research, we know employee and customer experience are tightly intertwined. Francesca Tassistro describes the influence employee experience has on customer experience.

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Digital Business

6 tips for successful change enablement with Office 365

Posted by Suzanne Williams on October 31, 2017

Realizing the full benefits of Office 365 requires a thoughtfully designed and well executed change enablement program. Suzanne Williams shares six best practices to achieve success.

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Business Apps

Beverage company celebrates newly improved call centre

Posted by Richard Oliver on October 19, 2017

Richard Oliver of Avanade shares his experience working with a well-known beverage company to launch a new call centre operation, using existing CRM and ERP systems.

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Digital Business

#DWEXP: making your workplace shine brighter

Posted by Tom Hoglund on June 16, 2017

Learn top strategies and vital lessons from the high performers by joining us at DWEXP.

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Business of Technology

Time to cast a spotlight on Shadow IT

Posted by Bernadette Harkin on May 2, 2017

Avanade's Bernadette Harkin gives four key suggestions on tackling Shadow IT scenarios in your organization.

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Retail

Retailers look to employees to provide a great in-store experience

Posted by Barry Givens on April 27, 2017

Avanade global research study shows retailers are anticipating big changes to their store formats.

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