Gianluca Marcellino is joined by special guests from Incisiv to discuss how CX is intricately linked to, reliant on and powered by retailers’ frontline associates.
Companies who invest in employee experience yield results explains Ken Ramoutar.
Giri Agarwal of Incisiv shares insight on the three things holding retailers back from investing in the employee experience.
Avanade recently helped a large hospital system pilot a new way of conducting tumor boards using Office 365 and Microsoft Teams.
Based on research, we know employee and customer experience are tightly intertwined. Francesca Tassistro describes the influence employee experience has on customer experience.
Realizing the full benefits of Office 365 requires a thoughtfully designed and well executed change enablement program. Suzanne Williams shares six best practices to achieve success.
Richard Oliver of Avanade shares his experience working with a well-known beverage company to launch a new call centre operation, using existing CRM and ERP systems.
Avanade global research study shows retailers are anticipating big changes to their store formats.
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