Driving a CX program of change is a long-term journey. Ken Ramoutar shares some strategies for B2B CX practitioners to help get the right foundations in place for long-term success.
Research-driven organizations must make research pipeline optimization, as well as the design of a supporting modern digital platform, a primary strategic objective.
Design thinking has become a buzzword in the last three or four years, but as it becomes mainstream, there is a huge risk in making the topic trivial.
How do you connect your martech to wow your customers? Find out from Ken Ramoutar.
Gianluca Marcellino is joined by special guests from Incisiv to discuss how CX is intricately linked to, reliant on and powered by retailers’ frontline associates.
AI brings new urgency to digital ethics. Get acquainted with the four pillars of a digital ethics framework.
As retailers prioritize improving their CX, they must do so on the back of an excellent employee experience, not at the cost of it.
The AI-first world promises to bring about powerful opportunities and capabilities to those who embrace it early.
Technology innovations are becoming more affordable, more widely adopted and more ubiquitous every day. AI promises a completely new way for us to work, interact and serve our customers and employees.
Talk to us about how we can bring the power of digital innovation to your business.