Asynchronous care saves time and money because it requires no appointment setting and waiting for the appointment to arrive.

Seattle Children’s and Avanade design a personalized, human-centered change management program to connect people with technology and enhance patient care.

Metal Exchange Corporation implements Microsoft Dynamics 365 to lower energy usage and support customers with greater speed and agility.

Tom Totten shares the top challenges that organizations face on their digital selling journey, and how to address them with intelligent sales.

Brian Randrup shares how a customer data platform (CDP) helps organizations break down barriers and deliver better customer experiences.

William Binnie explores how organizations can rethink their customer experience measurement in terms of outcomes instead of internal metrics.

Mater Hospital digitizes workflows with Microsoft Dynamics 365 and Microsoft Power Apps to protect healthcare workers and their patients during the COVID-19 pandemic.

In today’s world, it’s imperative that customers have a seamless and consistent journey irrespective of their preferred contact channel.

Organizations that offer more agile service process can better anticipate and respond to customer behavior.

Learn about the five ways organizations are creating more customer-centric, intelligent eCommerce experiences.