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Responsive Customer Care

15 articles

Latest

Health & Life Sciences

Better care experiences with less stress? Enter “asynchronous care”

Posted by Rob Hazelton on August 10, 2022

Asynchronous care saves time and money because it requires no appointment setting and waiting for the appointment to arrive.

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Health & Life Sciences

How a simple patient story powered a hospital’s digital change program

Posted by Dan Schimmelpfenig on August 3, 2022

Seattle Children’s and Avanade design a personalized, human-centered change management program to connect people with technology and enhance patient care.

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Manufacturing

Agility, sustainability and manufacturing: What I learned from MEC

Posted by Tom Nall on April 11, 2022

Avanade gains insight from Vice President of IT at Metal Exchange Corp, who shared his perspective on how MEC has continued to expand its definition of agility.

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Business Apps

Overcome these 3 common digital selling challenges

Posted by Tom Totten on March 30, 2022

Learn how to overcome 3 common selling challenges that organizations face on their digital selling journey, and how to address them with intelligent sales.

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Customer Experience

Rethink how to break down data barriers and boost customer engagement

Posted by Brian Randrup on March 15, 2022

An advantage to using a CDP to store customer data in a central location an organization can achieve better results and better customer experiences.

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Customer Experience

When it comes to CX, rethink what matters: Output vs. outcome

Posted by William Binnie on January 11, 2022

How organizations can rethink their customer experience measurement in terms of outcomes instead of internal metrics.

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Health & Life Sciences

Accelerating digital transformation during a public health crisis

Posted by Mark Buckland on December 1, 2021

Avanade’s digital transformation solution helped Mater during the pandemic by digitizing processes within the hospital and helping expand its patient homecare.

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Customer Experience

Rethink your contact centre’s new reality

Posted by Tricia Sinclair on November 10, 2021

How call centres can provide accessible, empathetic experiences for customers without putting the health and safety of everyone at risk during the pandemic.

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Customer Experience

Rethink service in your customer experience Part II

Posted by Vishal Sarkar on May 21, 2021

Read our FASTR guide to positively impacting your customer service experience.

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Customer Experience

5 ways to meet today’s customer expectations with intelligent commerce

Posted by Benjamin Adamski on May 12, 2021

5 ways organizations can create customer-centric, intelligent eCommerce experiences to meet customer needs and enhance their customer experience online.

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