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Responsive Customer Care

3 articles

Latest

Customer Experience

Rethink customer centricity at Sitecore Symposium

Posted by Benjamin Adamski on October 19, 2020

Join us at virtual Sitecore Symposium, October 26-28.

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Customer Experience

When responsive customer care depends on the last mile

Posted by Dan Cefaratti on October 8, 2020

Service organizations can take practical steps to bridge the gap between what customers expect and what employees can reasonably deliver during the last mile.

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Customer Experience

Outmaneuver uncertainty with responsive customer care

Posted by Jason Hunt on June 8, 2020

Jason Hunt shares Avanade’s strategy to rethink customer care for a proactive, empathetic and data-driven customer experience.

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