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Responsive Customer Care

13 articles

Latest

Manufacturing

Agility, sustainability and manufacturing: What I learned from MEC

Posted by Tom Nall on April 11, 2022

Avanade gains insight from Vice President of IT at Metal Exchange Corp, who shared his perspective on how MEC has continued to expand its definition of agility.

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Business Apps

Overcome these 3 common digital selling challenges

Posted by Tom Totten on March 30, 2022

Learn how to overcome 3 common selling challenges that organizations face on their digital selling journey, and how to address them with intelligent sales.

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Customer Experience

Rethink how to break down data barriers and boost customer engagement

Posted by Brian Randrup on March 15, 2022

An advantage to using a CDP to store customer data in a central location an organization can achieve better results and better customer experiences.

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Customer Experience

When it comes to CX, rethink what matters: Output vs. outcome

Posted by William Binnie on January 11, 2022

How organizations can rethink their customer experience measurement in terms of outcomes instead of internal metrics.

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Health & Life Sciences

Accelerating digital transformation during a public health crisis

Posted by Mark Buckland on December 1, 2021

Avanade’s digital transformation solution helped Mater during the pandemic by digitizing processes within the hospital and helping expand its patient homecare.

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Customer Experience

Rethink your contact centre’s new reality

Posted by Tricia Sinclair on November 10, 2021

How call centres can provide accessible, empathetic experiences for customers without putting the health and safety of everyone at risk during the pandemic.

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Customer Experience

Rethink service in your customer experience Part II

Posted by Vishal Sarkar on May 21, 2021

Read our FASTR guide to positively impacting your customer service experience.

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Customer Experience

5 ways to meet today’s customer expectations with intelligent commerce

Posted by Benjamin Adamski on May 12, 2021

5 ways organizations can create customer-centric, intelligent eCommerce experiences to meet customer needs and enhance their customer experience online.

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Marketing

How marketing automation helps evolve experiences in a digital world

Posted by Amber Hall on February 5, 2021

Learn how marketing automation helps evolve experiences in a digital world.

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Customer Experience

Service: The unexpected experience influencer

Posted by Vishal Sarkar on January 28, 2021

Vishal Sarkar emphasizes that now more than ever organizations must look at customer service in a different way both from a technological as well as a process standpoint.

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