My delivery management career: perfecting customer satisfaction
- Posted on December 4, 2014
I’ve been with Avanade since 2007. Over the course of those seven years, I’ve worked on multiple engagements with various customers around Australia, but always in a delivery career capacity.
As a Director of the Delivery Management practice based in Melbourne, and more recently as a Customer Executive, I find that the secret to keeping our customers happy is a delicate balancing act.
We must carefully balance our customer interests with Avanade’s company interests, always keeping an eye toward the results we have committed to deliver. We need to make an impact on our customers’ business, bottom line.
In my delivery career, this has required a strong commitment to results-oriented delivery, helped by applying Avanade’s methodologies and disciplines to everything that we do.
Yet, there’s more to the story. Success requires soft skills like engaging with people, negotiation, and establishing ourselves as trusted advisors. We must earn our customers’ trust through our actions, proving that we add value.
Another success factor that I have found to be particularly helpful at Avanade is our focus on training and certification. We really invest in our people. Training and certification add a lot of value to my career because I am better prepared to help our customers with their most challenging business problems.
If you are interested in exploring Avanade career opportunities, I highly encourage you to do so.