Sales and Service
Deliver great customer experiences while improving employee engagement.
A safe return to work is only the first step toward creating a more robust, engaging model for employees that will allow companies to not only survive but to thrive while driving efficiency and effectiveness to new levels. Manufacturers now have numerous opportunities to empower their shop floor and frontline workers, managers and supervisors, and business operations teams, improving their ability to attract and retain top talent.
The past 18 months have shown that the need to pivot resources to critical areas, quickly train and upskill existing and new resources, and facilitate new levels of remote work and cross facility or partner collaboration is only growing. The good news is that companies can build on some of the very investments that they have already made to create more agile, adaptable, and resilient operations.
- What digital tools are most effective at monitoring work environments?
- How can companies leverage the knowledge of their senior staff better?
- How will greater access to tools and information improve company collaboration and overall performance?
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Speakers
Jennifer Johnson
Director, North American Industry Lead – Manufacturing
Jennifer brings more than 20 years of private industry experience to Avanade, along with years of consulting and consulting sales experience. Her work as an end of user of the Microsoft ERP stack uniquely positions her to assist clients with running an implementation project and daily business. Jennifer holds Microsoft CTP certifications in Dynamics 365 Finance & Supply Chain as well as Dynamics AX 2012.
Abi Sridhar
Digital Sales & Service Lead
Abi Sridhar is a Senior Director at Avanade responsible for Avanade’s North America Digital Sales & Service practice. In this role, Abi is responsible for leading a team of over 200 Microsoft Dynamics 365 and Power Platform consultants in North America to transform sales and service for our clients in Financial Services, Health, Public Services, Manufacturing and Retail industries. Abi brings over 15 years of technology and consulting leadership experience helping clients achieve business outcomes through technology. He is based in Toronto, Canada and enjoys traveling with his wife and 2 young children.
Featured Guest
Deborah Vermillion
Technical Specialist
Almost my entire career, twenty five plus years, I have thrived on learning. Following a Masters to teach, I got involved with IT and development and then from there on the business side. I realized I needed even more education so got an MBA with focus on production. I say, “I learn something new everyday”. The learning every day is often applying a prospect or customers business challenge in a new way with the technology tool sets of Microsoft and Dynamics 365. I have been in the Consulting world most of the time either in implementation of ERP solutions or in the role of presales. I take my knowledge of the software and demonstrate it for the challenges of the prospect or customers business processes. It is learning, being creative and very rewarding to see that you can offer new ways to empower the organization to be more productive, gain amazing information through analytics that they have never had before and just achieve more for their organization.
Insights
Ecolab transforms business processes to better serve customers with Dynamics 365 Remote Assist and HoloLens 2
Ecolab uses Microsoft Dynamics 365 Remote Assist and Microsoft HoloLens 2 devices to improve customer service.