Utilities

We help electricity, gas and water companies improve operations and customer experiences while reaching sustainability goals.

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Tap into a sustainable future with digital

It’s a whole new world for utilities providers. Your customers are demanding more from the industry. It’s not enough for you to just process bills and collect fees. Customers expect an interactive relationship, one that includes real-time issue resolution and communication with field crews. That means breaking down the internal silos that prevent a complete view of customer information to create a culture that serves your customers. 


At Avanade, we understand that technology is the driving force behind this transformation. It empowers utilities companies to enhance operational efficiency, optimize resource management, and respond to the ever-changing demands of consumers. From personalized service to smart, connected energy infrastructure, digital technology solutions are redefining the nature of your business and transforming how you engage customers, manage assets and empower employees. 


With our help, utilities companies can not only meet regulatory requirements but also become leaders in sustainability and innovation.

Avanade Utilities Industry
Rethink the road to Net Zero
Regulator Compliance
Regulatory compliance
Automate the collection and reporting of sustainability data to reduce cost and increase compliance.
Shift towards renewables  
Shift towards renewables 
Integrating renewables into the energy mix meets consumer demands, reduce price fluctuations and can lead to competitive advantage.  
Environmental monitoring 
Environmental monitoring 
Use AI to monitor environmental conditions around facilities to ensure compliance with regulations and protect local ecosystems.
Achieve operational excellence
Duke Energy monitoring platform client story
Predictive maintenance  
Use of automation and AI reduces downtime, extends the lifespan of assets and minimizes operational disruptions. 
Robust security measures 
Invest in robust cybersecurity measures to protect critical infrastructure and data from cyber threats. 
Asset lifecycle management
Monitor and optimize asset performance and improve maintenance practices with data and automation. 
Getting smarter
better decisions with AI in the utilities industry
Smarter grids
Use real-time data to integrate renewable energy sources and manage grid stability. 
Better decisions with AI
Turn data into actionable insights to inform asset management decisions and reduce costs.
Energy trading
Forecast energy demand more accurately with machine learning, enabling better trading decisions and grid management.
Empowering customers and employees
empowering utilities customers and employees
Connected employee experiences
Enhance productivity and safety for service technicians with access to real-time data and tools while in the field.  
Seamless customer experiences
Adopt personalization to drive value at every touchpoint with customers. 

Our solutions

Rethink the road to Net Zero
Regulator Compliance
Regulatory compliance
Automate the collection and reporting of sustainability data to reduce cost and increase compliance.
Shift towards renewables  
Shift towards renewables 
Integrating renewables into the energy mix meets consumer demands, reduce price fluctuations and can lead to competitive advantage.  
Environmental monitoring 
Environmental monitoring 
Use AI to monitor environmental conditions around facilities to ensure compliance with regulations and protect local ecosystems.
Achieve operational excellence
Duke Energy monitoring platform client story
Predictive maintenance  
Use of automation and AI reduces downtime, extends the lifespan of assets and minimizes operational disruptions. 
Robust security measures 
Invest in robust cybersecurity measures to protect critical infrastructure and data from cyber threats. 
Asset lifecycle management
Monitor and optimize asset performance and improve maintenance practices with data and automation. 
Getting smarter
better decisions with AI in the utilities industry
Smarter grids
Use real-time data to integrate renewable energy sources and manage grid stability. 
Better decisions with AI
Turn data into actionable insights to inform asset management decisions and reduce costs.
Energy trading
Forecast energy demand more accurately with machine learning, enabling better trading decisions and grid management.
Empowering customers and employees
empowering utilities customers and employees
Connected employee experiences
Enhance productivity and safety for service technicians with access to real-time data and tools while in the field.  
Seamless customer experiences
Adopt personalization to drive value at every touchpoint with customers. 

Our industry expertise

Avanade's utilites industry expertise

Expert spotlight

Mark Corley
Meet Our Expert
Mark Corley

Global Energy and Utilities Industry Lead

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Supercharge your compliance and customer experiences

The upcoming energy industry reform isn’t an issue – it’s an opportunity!

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The digital utility

“Going digital” to transform how utilities serve customers and empower employees is a huge challenge...and opportunity.

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Press Contacts

North America

NA-PR@avanade.com

Europe and Middle East (EME)

EME-PR@avanade.com

Growth Markets

GM-PR@avanade.com

Headquarters

North America
Global Headquarters
1191 Second Avenue
Suite 100
Seattle, WA 98101
Europe

30 Fenchurch Street

London

EC3M 3BD

Growth Markets
Singapore Headquarters
Avanade Asia Pte Ltd
250 North Bridge Road
#30-03 Raffles City Tower
Singapore 179101