UNICEF Netherlands inspires the nonprofit world with its life-changing donor engagement solution

Finance and Operations
Microsoft Dynamics CRM
Microsoft Dynamics ERP
Artificial Intelligence (AI)
Intelligent Business Applications
Customer Experience

UNICEF Netherlands is on a mission to create a more hopeful future for millions of children in need. With employees’ expanded visibility into donor activity, they’re able to boost fundraising to deliver more life-changing services for children. In just two years, the organization has doubled its funds raised through digital channels with its new donor engagement platform to do what matters more effectively.

Employees can also rest assured that their tech support requests will be resolved quickly and that the platform will remain updated. This is a reusable and repeatable solution that other nonprofits are adopting to spread even more good throughout the world.

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Business situation

Delivering on UNICEF Netherlands’ mission means engaging as many people as possible and encouraging them to become lifelong supporters of the nonprofit’s work. To grow its donor base and income, leadership wanted to replace traditional fundraising methods with a single digital solution for data, finance and marketing. Staffed with a small IT team, they also needed a partner to provide ongoing management of the platform, including handling system updates and employee requests.


Working with Microsoft through our Tech for Social Good program, we helped design and implement an integrated ERP and CRM solution with Microsoft Dynamics 365 Customer Insights, specifically customized for nonprofits. Machine learning and fast analytics give employees real-time insights to better engage donors, enabling UNICEF Netherlands to secure and expand its programs for children.

To support the nonprofit's IT team, we designed a tailored managed services offering. Now, Avanade’s full-service team is available on call around the clock, allowing UNICEF Netherlands’ employees to focus on their other important work rather than spending time actioning support tickets or waiting for help.

Find out more about how we can help you create the future of nonprofit organizations.

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