Modernize Service
Unlock growth with exceptional service experiences that drive customer loyalty and advocacy
Exceed customer expectations
Unlock the growth opportunity of service
In an increasingly competitive world, organizations risk losing customers through poor service experiences and an inability to quickly solve customer issues. High employee turnover rates and inefficient process, alongside costly legacy technology and onboarding processes are significantly challenging for organizations looking to build customer loyalty and improve
ROI from their technology investments.
Avanade helps clients to improve customer satisfaction and deliver market leading service experiences across self-service, assisted service and field service. With the power of AI, you can streamline processes and empower your service teams to help customers resolve issues across channels, delivering consistent, personalized experiences with every interaction.
Business impacts
Reimagine service with Dynamics 365
Improve productivity and efficiency
Turn service reps and technicians into superheroes
Service agents and engineers are hampered by a limited view of customer interactions, high request volumes and repetitive, time-consuming tasks. Alongside multiple apps and tools, employees struggle to stay on top of their workloads and satisfy customers Across field service and customer service teams, empower your people to do more with less by automating routine tasks and freeing them to focus on resolving higher value issues. Provide access to shared knowledge and tools to drive productivity and improve first-time resolution and time to resolution rates
Improve customer satisfaction and experience
Enable service teams to exceed customer expectations
Organizations struggle to deal with customer enquiries effectively, with inconsistent experiences, rigid processes, a lack of self-service options and unsatisfactory resolutions creating risk of increased customer churn.
Increase customer satisfaction (CSAT) scores and create brand advocates through personalized, consistent customer experiences across channels. Accelerate issue resolution and delight customers at every interaction point with AI powered insights and improved contact center processes.
Turn service operations from cost to profit center
Improve ROI and increase sales with modern service operations
Complex, disconnected software platforms and communication channels are consuming significant budget. Maintenance of multiple legacy systems and integrations, alongside high onboarding and training costs are not contributing to improve customer experiences.
Leverage the latest technology and AI powered solutions to simplify the technology estate and empower service teams to improve customer retention and uncover cross-sell and up-sell opportunities. Reduce maintenance costs, enhance employee productivity and accelerate onboarding.
Reduce staff attrition and accelerate onboarding
Retain skills and enhance upskilling
Service staff are overwhelmed, while new employee onboarding and training is time consuming and costly. Poor employee experiences and complex tools and workflows create challenges in retaining staff, increasing the risk of losing specialist expertise when experienced people leave your organization.
Improve the employee experience across service teams and enhance onboarding and training with simplified tools, automated processes, AI-powered insights and easily accessible knowledge bases.
Insights
Client stories
Engage with an expert
Headquarters
North America
1191 Second Avenue
Suite 100
Seattle, WA 98101
Europe
30 Fenchurch Street
London
EC3M 3BD
Growth Markets
Avanade Asia Pte Ltd
250 North Bridge Road
#30-03 Raffles City Tower
Singapore 179101