Business SituationMany Rivers Microfinance Limited (Many Rivers) is a not-for-profit organization that supports aspiring business owners with microenterprise development and provides access to finance in order to see the potential of people and communities realized.
Clients of Many Rivers face financial and social exclusion based upon factors such as leaving school before year 10, dependency upon welfare and living in remote Australia. The disadvantaged face greater difficulty in accessing finance and development support to start and expand microbusinesses. The previous microfinance loan application process was intensely manual and the ability to automatically generate and pre-populate data for loan applications from the database was paramount, as was the incorporation of assessment and approval workflows.
"Compass is our client management system that integrates our economic and social evaluation model, and provides automated workflow and document preparation. Avanade’s agile development coupled with Accenture’s delivery experience, utilising Microsoft CRM, delivered an outstanding result."