The Future of the Retail Industry Podcast – Episode 1: The Future of Retail

Three of our retail experts talk about what they what’s next for retailers. Will the move to online continue at the same frenetic pace as in 2020? What do brick and mortar stores need to do to lure customers back in? What sorts of services should retailers provide to generate retail excitement? Our panel will discuss how they see omnichannel, the intelligent store, employee empowerment, personalisation, customer segmentation and brand loyalty working in today’s transformational retail environment.

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Aaron Reich
Global Lead, Emerging Technology, Avanade

Aaron leads emerging technology for Avanade, guiding and enabling its technology vision and R&D function. The EmTech team is focused on applied research and accelerating the adoption of tomorrow's technologies to the enterprise. Aaron also has responsibility for Avanade's engagements with the start-up ecosystem. He previously led Avanade’s innovation programs and has over 15 years of experience with a focus in banking, retail, and high-tech companies.

Featured Guests

Elizabeth Ebert 

Elizabeth Ebert
Senior IT Strategist and Retail/CPG Consultant

Elizabeth has 30 years of consulting and technology industry experience, including roles in management consulting leadership, business development, and as an industry analyst.


Rasmus Hyltegard
Director, Advanced Analytics, Avanade

Rasmus is an AI & IoT Retail industry lead in Avanade's Global Azure Center of Excellence along with leading the AI capability in the CoE. His focus areas are to provide clients with AI led, industry specific solutions in Retail which meet unique client needs, lead the development of industry specific assets and accelerators and lead teams that provide clients with actionable insights using data and AI specific technologies. The AI capability which he heads up in the CoE is a global team of 12 practitioners across data science, AI architecture, Cognitive experts and industry leads.

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