In a world of continual change, digital maturity cannot be achieved through a long transformation program with a singular end point. You can no longer wait to get results from digital in five years – three years – or even one year. Business value must be delivered in weeks. However, organisations that are too short-sighted risk being blindsided by the next disruption.
To embrace and take advantage of continual change, you need to rethink what it means to be agile, resilient and put people and their experiences first in the new hybrid world.