Bærum is a suburb of Oslo, Norway, known for its strong governance and public services. The municipality wanted to replace its more than 20-year-old professional system for leisure and relief services, known as Leisure Contact, with a comprehensive management solution based on modern Microsoft technology. The goal was to better support user behaviour and preferences and provide a holistic and modernised approach to service administration, including hiring, financials and case follow-up.
Accenture and Avanade—a joint venture between Accenture and Microsoft—co-delivered the system upgrade with a team at Bærum Municipality. Applying agile methodology and the Microsoft Azure DevOps tools for rapid implementation, the solution included technical developments using Microsoft Power Platform Model-Driven and Canvas Apps as well as an update of the organisation’s business processes, General Data Protection Regulations (GDPR) and security.
The model-driven app technology and the integrations with relevant applications via Azure Logic Apps records the preferences of service requestors and providers faster than in the past to help improve efficiency and progress. All information is collected in a single system, ensuring that service needs and preferences can be recorded and matched.
Bærum Municipality now has a modern digital administration solution that supports and ensures high-quality administrative work processes, contributing to a satisfying and predictable user journey. Other improvements include:
- Data and information quality assurance
- Better service for on-site contacts, relievers and users
- Greater ability to manage, analyse and plan
- Increased privacy and information security
- Faster follow-ups with automated reminders of important dates
- Prompt, quality case management
- Better matches among support providers and users, according to needs and preferences
“We now have a solution that the administrative users consider their own and where all parties of interest have contributed. And the strategic choice of using Microsoft Power Platform has already enabled us to reuse existing technology in other areas of the organisation.”