Business Situation
Cabot Microelectronics Corporation (CMC) is a global manufacturer and supplier of chemical mechanical planarisation products for the semiconductor industry with a mission to provide customers with innovative solutions at speed. However, its legacy workplace platform complicated business processes. Employees found it difficult to collaborate and for years, had to store files in their inboxes and were challenged with version control issues.
To improve workflow management, CMC recently invested in Microsoft Office 365. It soon realised that it also needed an adoption strategy for its employees to realise the benefits of the technology’s full capabilities.
“Avanade provided leadership and expertise to help Cabot Microelectronics Corporation establish an effective Microsoft Office 365 architecture and governance model. They also helped identify and prioritise collaboration process improvements that bring maximum business value.”
Solution
Initially engaged to deploy additional Office 365 functionalities for file sharing, Avanade challenged CMC to provide a modern workplace experience in addition to developing a roadmap for deploying broader Office 365 capabilities. We helped the company create an organisational change management model that accelerates employee adoption of new services. Using design-thinking techniques and technology alignment, the company is building high-value business processes and establishing collaborative workspaces. Employees now have one location to securely access information from anywhere, anytime, on any authorised device.
Results
By empowering its employees to do their best work, CMC is realising its corporate collaboration goals and paving the way toward a more profitable and competitive business. Benefits of this modern workplace culture include:
- Increased productivity and engagement through enhanced employee experiences
- Improved workflow management with multi-user editing, version control and opportunities for cross-sales team collaboration
- Greater visibility into the full customer history
- Quicker customer response time and improved service quality, which are helping to build and secure customer loyalty
- Improved understanding by IT of the employee experience
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Cabot Microelectronics Corporation builds a roadmap for increased employee engagement and collaboration
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