Business SituationThis large grocery store chain supports online ordering fulfillment from 50 stores with plans will double to 100 over the next quarter. They wanted to improve the process they used to fulfill online orders, to drive more customer satisfaction, and also drive lower costs. Each order took 30 minutes to fill before it was placed in a van for delivery to the customer.
Currently 750 people are picking orders - a manually intensive process ripe for improvement. There is a high degree of inaccuracy, resulting from workers not having visibility to where inventory is located within the store (on the shelves or in the back).