Employee collaboration reaches new altitude at Lufthansa 

Microsoft Teams
Skype for Business
Future of Work
Smart Manufacturing and Products

Business Situation

In the airline industry, effective communication is critical. Lufthansa Group (Lufthansa) – which owns and operates multiple airlines, including Lufthansa, Austrian Airlines and Swiss International, as well as several aviation-related companies – knows this well.

For years, Lufthansa employees relied on Skype for Business to make voice calls. Near the beginning of the COVID-19 pandemic, the organization implemented Microsoft 365 to help enable remote working and increase collaboration. Mailboxes were migrated and employees began using tools including SharePoint, OneDrive and Microsoft Teams.

This meant employees had to juggle between Skype for voice and Teams for video calls, which was a frustrating experience. Leadership decided to migrate all voice calling solely to Teams to improve the employee experience and reduce the costs associated with running both systems. At a time when so many projects were put on hold because of the pandemic – especially in the hard-hit airline industry – Lufthansa’s shift to Teams was cleared for takeoff.

Solution

The seamless migration to Teams supported all employees, from pilots using mobile devices to office staff. Teams was even enabled within flight simulators, as regulations require working phones within simulators in case of an actual emergency.

While we provided recorded training sessions and FAQs, the fact that employees were already familiar with the solution meant that the new voice capabilities were adopted with little turbulence.

Results

Employees are now benefitting from the full value of Teams, giving them:

  • Better visibility into the availability of colleagues
  • A single calendar to manage
  • Streamlined communication to help expedite workflows

Lufthansa will continue exploring how Microsoft technologies can benefit employees by offering more flexibility in the ways they work. The aviation leader looks forward to clear skies ahead.

Find out how Avanade and Microsoft Teams can help your people achieve more together.

Want to talk to an expert?

Doing what matters starts here

Tell us more about your challenge or need and we will connect you to the right Avanade expert to help you.

How can we help?

Press Contacts

The Americas

TA-PR@avanade.com

Europe and Middle East (EME)

EME-PR@avanade.com

Asia Pacific (APAC)

APAC-PR@avanade.com

Headquarters

North America
Global Headquarters
1191 Second Avenue
Suite 100
Seattle, WA 98101
Europe

30 Fenchurch Street

London

EC3M 3BD

Growth Markets
Singapore Headquarters
Avanade Asia Pte Ltd
250 North Bridge Road
#30-03 Raffles City Tower
Singapore 179101