Business Situation

Mater – a not-for-profit health provider that operates a network of hospitals across Queensland, Australia – has been working with Avanade on its digital transformation strategy to change the way healthcare is delivered and received. When the COVID-19 pandemic hit, we began looking for rapid solutions to help the provider safely deal with an influx of patients afflicted with the virus. Mater needed to replace paper-based, in-person data collection processes with digital and virtual solutions, minimising the risk of transmission and protecting the safety of staff and other patients.

“One of the things I love best about working with Avanade is they really took the time to understand us, both what Mater is about, and also understand what our strengths and weaknesses are, and particularly where we have those gaps in utilising the current Microsoft technologies.”

Jayne Barclay Director, Clinical Informatics and Digital Solutions Delivery, Mater


Avanade and Mater created an application in just a few weeks using Microsoft Power Apps that digitised physician and nursing workflows and automated several patient forms and data pieces that the organisation wasn’t able to do with its paper-based processes. This greatly reduced the amount of time caregivers spent filling out forms and doing manual reporting, allowing more patients to be served.

Key to this rapid implementation was our use of the Microsoft Dynamics 365 Healthcare Accelerator which uses a pre-configured data model to drive value quickly.


Mater is once again looking at its overall digital transformation and is much further ahead than it would have been without our engagement. By setting the right foundations, this solution supports the pandemic crisis and will help Mater on its journey to digitise more processes within the hospital and expand the level of homecare it can offer its patients.

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