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Business transformation sparks new opportunities for Medisys Malaysia

Business Situation

Like many organizations that grow through acquisition, Medisys Health Group’s IT infrastructure had evolved into a complex labyrinth of disconnected systems. With more than 8,000 applications to manage—many of them outdated and not equipped to scale—the company’s IT environment had become a hindrance to Medisys’ goals of delivering a differentiated customer experience to health care providers and their patients across Canada.

"By taking the time to understand our needs, Avanade was able to assist us in streamlining core business processes in innovative and imaginative ways while laying the foundation for continuous improvement."

Nadia Khassassi Director, Operational Improvement, Medisys

Solution

Medisys stakeholders moved to standardize its entire business on the Microsoft platform, with Avanade as its key partner in enabling its transformation.

Results

Medisys has deployed virtually all of the recommendations incorporated in Avanade’s three-year roadmap. This has resulted in significant benefits, including:

  • Modernized infrastructure with increased uptime
  • A single system of record for all patients, suppliers and accounts
  • Competitive advantage through personalized service
  • Targeted marketing and sales capabilities

Medisys

Case Study: Medisys

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